Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shyamala Kannan

Operations Lead
Bhubaneswar

Summary

Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.



Overview

9
9
years of professional experience
3
3
Languages

Work History

Operations Lead

Integreon
09.2024 - Current
  • Managed daily operations, ensuring timely delivery of high-quality services to clients.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Ensured that the SLAs with the client are met at all times.
  • Assisted in ensuring the confidentiality of information is maintained at all times.
  • Analyzed existing systems and processes to identify gaps and opportunities for quality/process improvements
  • Scheduled shifts and rotations to meet capacity commitments and headcount needs per shift.
  • Enhanced operator skill levels and conceptualized refresher courses for the associates.
  • Ensured accurate data capturing to facilitate timely weekly and monthly reports.

Team Leader

Integreon
12.2021 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Senior Presentation Specaialist

Integreon
09.2019 - 11.2021

Senior Customer Service Associate

RR Donnelley
08.2016 - 08.2019
  • Responded to incoming calls, emails from customers and give them the right answers and directions
  • Provided guidance and support to the production team to facilitate successful completion of the project and ensure that they are delivered with best quality on time
  • Updated and maintained the database by tracking the information of each project from the receipt until it is delivered to the client.
  • Produced reports on daily, weekly and monthly basis which includes the number of projects received, processed, delivered and the billing is shared to the respective clients.


Education

Bachelor of Engineering - Electronics And Communications Engineering

S.A. Engineering College
Chennai, India
04.2001 -

Singarampillai Girl’s Higher Secondary School
Chennai
05-2004

Skills

Capacity planning

Accomplishments

Relocated to support the establishment of a new site at Bhubaneswar. Launched the site with a team of 30 new associates, expanded to over 100 associates within a year.

Timeline

Operations Lead

Integreon
09.2024 - Current

Team Leader

Integreon
12.2021 - 09.2024

Senior Presentation Specaialist

Integreon
09.2019 - 11.2021

Senior Customer Service Associate

RR Donnelley
08.2016 - 08.2019

Bachelor of Engineering - Electronics And Communications Engineering

S.A. Engineering College
04.2001 -

Singarampillai Girl’s Higher Secondary School

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Shyamala KannanOperations Lead