Summary
Overview
Work History
Education
Skills
Certification
Certificates
Interests
Timeline
SalesAssociate

Shyamanand Kumar

Lucknow,Uttar Pradesh

Summary

Ambitious, career-focused jobseeker. Anxious to obtain an entry-level Cloud solutions Architect position to help launch career while achieving company goals. Ambitious, career-focused jobseeker, anxious to obtain an entry-level Cloud Solutions Architect position to help launch career while achieving company goals. Have good interpersonal communication skills, excellent and adaptability to all kind of environment.

Overview

3
3
Certificates
1
1
year of professional experience

Work History

Associate

HCL
Noida, Uttar Pradesh
03.2018 - 10.2018
  • First point of contact for all technical issues/queries being part of Bombardier Transportation IT Service desk.
  • Handle VIP and Sensitive- VIP cases, all escalations, train new joiners, manage team, etc.
  • Monitor, Manage & create tickets on Remedy system.
  • Technical issues involving IT (hardware, software, applications, network, remote access, domain migration etc.).
  • Manage users on Active Directory (creation, deletion, add/remove group membership, changing passwords, etc.).
  • Manage different modules of SAP, unblocking/resetting SAP accounts.
  • Resolving Lotus notes issues i.e., Installation and configuration, Databank mapping, Server issues, Password issues, etc.
  • Resolve Virtual Private Network issues.
  • Provide user account setup and configuration to allow users access Office 365 services.
  • Manage Shared Mailbox and security groups (creation, deletion, add/remove group membership).
  • Install & Configure VPN client and troubleshoot all issues Related to remote access.
  • Ensure effective communication with users (based in India & across Europe) and the various support teams, keeping both ends updated.

Education

Post-Graduation (MCA) -

Babu Banarsi Das University
Lucknow

BCA -

Guru Gobind Singh Indraprastha University
New Delhi

12Th -

Kendriya Vidyalaya
Jhansi

10th -

Kendriya Vidyalaya Narangi
Assam

Skills

AWS Cloud

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Certification

AWS Certified Solutions Architect - Associate((Validation Number YNHGN9MDL1EE163E)

Certificates

  • Certificate of Completion for AWS Cloud Practitioner Essentials by AWS Training and Certification (Length 6 Hours).
  • Certificate of Completion for AWS Certified Solutions Architect Associate by Udemy (Length 26 Hours).

Interests

Sports and Reading

Timeline

AWS Certified Solutions Architect - Associate((Validation Number YNHGN9MDL1EE163E)

07-2021

Microsoft Certified: Azure Fundamentals (Certification Number:H838-4924)

06-2021

AWS Certified Cloud Practitioner (Validation Number 89CF0S6LK1QEQW9F)

05-2021

Associate

HCL
03.2018 - 10.2018

Post-Graduation (MCA) -

Babu Banarsi Das University

BCA -

Guru Gobind Singh Indraprastha University

12Th -

Kendriya Vidyalaya

10th -

Kendriya Vidyalaya Narangi

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Shyamanand Kumar