Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Shyamjith V.S

Shyamjith V.S

Facility Manager
Chennai,TN

Summary

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Versatile Property Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations. Estate Manager versed with contract writing, leasing and housing laws and contract review. Managed rental agreements and sales of properties within busy rental agency and through private party owners. Oversaw hiring and employment of facility maintenance personnel. Estate Manager experienced with managing apartments, condos, townhouses, rental houses and plots of land. Managed budgets and contractors to seamlessly coordinate development and repair of properties to maintain values. Developed community plans and enforced codes for indoor and outdoor recreation facilities.

Overview

5
5
years of post-secondary education
4
4
Languages
12
12
years of professional experience

Work History

Estate Manager- Senior Living Residential Project

Ashiana Housing Ltd
Chennai
06.2019 - 04.2022
  • Facility Management- Effectively guiding Managers in achieving and monitoring SLA for Housekeeping, Security, Horticulture.
  • SOP- Creating Standard Operating Procedure across Facilities i.e.- Housekeeping, Security , Horticulture , Maintenance , Vendor, Equipment's.
  • RWA(Resident welfare Association)- Act as bridge between RWA committee and management team for better relationship by providing WIN WIN situation for both.
  • Customer Centricity- Proactively Managing customer's requirements and SPOC in solving problems.
  • Adhering & Monitoring compliance effectively pertaining to Senior Living Residential property .
  • Communicated effectively with owners, residents and on-site associates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Emergency Handling- Handled & attended Emergency of Seniors Living inside the society proactively and efficiently. "Time and handling situation with ease is effective way to attend any emergency".
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Swat analysis and new thrust development of project.
  • Budget preparation for financial year operation.
  • Analysis of project GOP and overcome short falls by motion study
  • Dining Facilities inside project for Seniors by implementing healthy meal plans with affordable pricing and generating profit for organization.
  • AMC renewal of equipment's and assets of property.
  • Knowledge in Electrical, Plumbing STP operations and process
  • Adhering to maintain active lifestyle of Senior's staying inside project by preparing and conducting activities .
  • Responsible for facilities inspections internal audit of Security, maintenance and wow factor of project .

Operation Manager / Admin

Ayur Resort
Chennai
01.2018 - 05.2019
  • Overall In charge of Hotel and office administration and operation
  • Recruitment of staff for office and hotel
  • Managing job portal for job posting ads and newspaper ads
  • Shortlisting of candidates for organization as per company norms
  • Coordinating with reservation team for hassle free operation
  • Preparing annual budget pertaining to guest house operation
  • Maintaining good rapport with Vendor's for timely work progress
  • Training Housekeeping, Steward, Waiter, to adhere 100% customer service
  • Inspecting guest rooms as per company standards
  • Creating SOP for Room setup
  • Inventory management of site
  • Coordinating with government official pertaining to any legal works
  • Maintenance of property by periodically inspecting condition of property
  • Property Audit regarding cleaning, condition etc.
  • Administration work and preparing various report such as daily consumption report, occupancy report,
  • Monthly report
  • Handling VVIP guest and making necessary arrangement for them and stake holders who visit guesthouse
  • Distinctive Highlights:
  • Cost Control- Motion study of operation in the guest house & reduced cost of the overall operation by 15% in monthly grocery purchase, HK purchase, EB
  • Staff Engagement- Took initiative in training staff in product knowledge as well in their personality management by conducting games pertaining to operation needs to boost their productivity
  • Fortune Select Grand, (Member of ITC'S hotel group)(Fortune Select Grand five star property with well-appointed 172 guest rooms with Fortune branded coffee shop - Orchid, Neptune Bar, Aqua Grill & Fortune Deli spread over 3 Acres of land space with a beautiful lawn covering 2 Acres.)
  • Saved 500000 by implementing cost-saving initiatives that addressed long-standing problems

Housekeeping Executive

Fortune Select Grand
Chennai
01.2017 - 11.2017
  • One of busiest hotel in Chennai, operating 172 Keys with average of 70%occupancy per month
  • Maintaining 90% scores in Guest Satisfaction Scores- Pertaining to Cleanliness of Guest room & Bathroom
  • High scores in ESS & Employee Pulse survey across the hotel
  • Distinctive Highlights:
  • Successfully achieved 5 classification from ICTA - Indian Commission for Tourism& National Heritage for Two consecutive years 2015 & 2016
  • Rated 8.6 out of 10for cleanliness and
  • Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff
  • Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Streamlined weekly cleaning schedule for 20 employees
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service
  • Completed financial tasks by estimating costs and preparing and managing budgets
  • Coordinated daily workflow through task prioritization and concise scheduling

SENIOR SUPERVISOR HOUSEKEEPING

Saudi Commission for Tourism
12.2012 - 10.2016
  • Key Deliverables:
  • Busiest hotel in Riyadh, operating 290 Keys with average of 80% occupancy per month
  • Maintaining 90% scores in Heart Beat (Guest Satisfaction Scores) - Pertaining to Cleanliness of
  • Guest room & Bathroom
  • High scores in ESS & Employee Pulse survey across hotel
  • Distinctive Highlights:
  • Successfully achieved 5 classification from SCTA - Saudi Commission for Tourism& National Heritage for Two consecutive years 2015 & 2016
  • Rating 4.5 for 5 Score in IHG for guestroom cleanliness & comfort
  • Essayed stellar role in attaining LRA audit scores
  • 91.92% in cleanliness& 90.09% in condition of hotel - 2016
  • Key Responsibilities:
  • Conducting Briefing and allocating associates their duties
  • Inspecting the guest rooms & public area to give the guest comfort and hygienic rooms
  • Conducts orientation training and on job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
  • Prepares reports concerning room occupancy, payroll, and department expenses
  • Increasing productivity by motion studies, eliminating the SOP deviations, giving innovative ideas and making it as a procedure, increasing housekeeping revenue & minimizing housekeeping cost expenses through cost control activities
  • Preparing Duty Roster for all associates to avoid operation's deviations
  • Conducting inventories such as Room Linen, Machinery, Guest Supplies & Chemicals
  • Always delivering' WOW' at every moment of truth
  • Always getting the things done by team work and motivation & always strive to provide comfortable environment culture to subordinates because "GOOD ORGANIZATIONS STARTS WITH GOOD EMPLOYEES"
  • Monitoring heartbeats score of hotel on daily basis and taking necessary action to meet up heartbeat target
  • Tracking team members' Key point of Improvement and giving necessary training for team member's improvement
  • Being Team Leader am well planned for day to day operation and also pre planning for following day's operation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Kept building entryway glass clean and polished for professional presentation
  • Evaluated employee performance and developed improvement plans
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Communicated repair needs to maintenance staff
  • Managed laundry sorting, washing, drying and ironing
  • Worked with front desk to respond promptly to all guest requests
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Placed orders for housekeeping supplies and guest toiletries
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
  • Evaluated employee performance and recommended promotions, transfers and dismissals
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources

Managing Partner

Sruthi Enterprises
Kayamkulam, KL
02.2011 - 11.2012
  • Family running micro industry into manufacturing and marketing of Natural Bio-Disposal Plates for catering outside events.
  • Established and implemented business procedures and process improvements
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant
  • Managed restaurant scheduling, foodservice and customer service
  • Directed strategic initiative that improved team productivity by 80%
  • Explained available courses of action and possible repercussions of cases to clients
  • Minimized risk exposure through careful advice on business operations and strategic plans
  • Communicated with clients and collected information to research cases and prepare settlement offers
  • Formulated trial techniques specifically pertaining to each case
  • Established and implemented business procedures and process improvements.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Drafted demurrers and replied to oppositions.
  • Communicated with clients and collected information to research cases and prepare settlement offers.

EXECUTIVE WEB RESEARCHER / QC

MOBIUS KNOWLEDGE SERVICE, DATA GATHERING
Chennai
06.2010 - 01.2011
  • As Web Researcher have to surf in Internet to gather data according to client's satisfaction
  • As QC fixing up of errors and checking up production file before final dispatch
  • Consolidation of production file & giving quality feedback to team members
  • Timely product delivery to clients within SLA.
  • Attending Weekly and monthly Meeting with Client.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Used coordination and planning skills to achieve results according to schedule
  • Maintained excellent attendance record, consistently arriving to work on time
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Collaborated with team members to achieve target results
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Participated in team-building activities to enhance working relationships

ROOM ATTENDANT

INDRAPRASTHA HOTEL
Kollam, KL
05.2009 - 12.2009
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators
  • Maintained inventory of items that were placed in each guest room
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
  • Responded to guest requests for assistance, toiletries and personal care items
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
  • Replenished guest room water glasses, toiletries and paper products
  • Responded to requests from patrons for linens and toiletries
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Changed bed linens and collected soiled linens for cleaning
  • Performed spot-cleaning on furniture stains
  • Returned emptied garbage receptacles to proper locations
  • Rotated linens in storerooms and replenished when supplies ran low
  • Picked up trash from parking lot and garden areas to keep those areas free of debris
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Kept building entryway glass clean and polished for professional presentation
  • Maintained linen cart so that it was neat and organized
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations

INDUSTRIAL TRAINEE

ITC PARK SHERTON & TOWERS
Chennai
12.2007 - 03.2008
  • Currently hotel have been re-branded to Crowne Plaza Chennai Adyar Park (IHG)
  • Worked as Hotel Management Trainee in all four major department such as Front office, Housekeeping, Food and Beverage & Food Production.
  • Learned various hotel policy and procedures .
  • Able to maintain good customer relation and create WOW at every moments
  • Wrote reports and papers for various levels of technical users
  • Minimized communication issues between managers and workers by effectively maintaining records
  • Repaired, cleaned and maintained equipment

Education

MBA - Operation MANAGEMENT

NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
01.2018 - 01.2020

B.SC. - HOTEL MANAGEMENT & CATERING TECHNOLOGY, HOTELMANAGEMENT & CATERING TECHNOLOGY

ASAN MEMORIAL COLLEGE OF ARTS AND SCIENCE
01.2006 - 01.2009

Skills

Administrationundefined

Additional Information

  • Eligible to work in: India

Timeline

Estate Manager- Senior Living Residential Project

Ashiana Housing Ltd
06.2019 - 04.2022

Operation Manager / Admin

Ayur Resort
01.2018 - 05.2019

MBA - Operation MANAGEMENT

NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
01.2018 - 01.2020

Housekeeping Executive

Fortune Select Grand
01.2017 - 11.2017

SENIOR SUPERVISOR HOUSEKEEPING

Saudi Commission for Tourism
12.2012 - 10.2016

Managing Partner

Sruthi Enterprises
02.2011 - 11.2012

EXECUTIVE WEB RESEARCHER / QC

MOBIUS KNOWLEDGE SERVICE, DATA GATHERING
06.2010 - 01.2011

ROOM ATTENDANT

INDRAPRASTHA HOTEL
05.2009 - 12.2009

INDUSTRIAL TRAINEE

ITC PARK SHERTON & TOWERS
12.2007 - 03.2008

B.SC. - HOTEL MANAGEMENT & CATERING TECHNOLOGY, HOTELMANAGEMENT & CATERING TECHNOLOGY

ASAN MEMORIAL COLLEGE OF ARTS AND SCIENCE
01.2006 - 01.2009

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