Job Objective : Seeking a challenging position to enhance my Skills with positive contribution to the organization with using my experience.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Business Development Manager
Roots Immigration
03.2021 - Current
Provide administrative support to the Visa Office
Effectively manage own and team’s caseloads under time pressures and within resource constraints
To ensure all student recruitment/admissions practices comply with current internal and external
admissions and quality assurance policies
Advising & implementation of cost saving ideas
Meet all Departmental standards as advised by the management of the section
This includes, but is not
limited to the Code of Conduct, Client Service Standards and record-keeping requirements
Ensure that record keeping, and reporting requirements are maintained
To maintain the College’s procedural documents pertaining to visa checks, expiring visas, withdrawals
from study, changes to study plans, visa refusal and Tier 4 reporting
Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
Responsible for new office space identification & project roll out as per business need
Office Management and Space Planning
Conducting Safety Compliance Programs pertaining to Health, Safety & Wellbeing of employees,
contractors and service partners
Responsible for making & submission of yearly budget & monthly provision
Advising & implementation of cost saving ideas
Procurement, annual budgeting and inventory levels
Practicing new innovative ideas in making the employees feel better and more involved
Responsible for hotel tie ups for employees domestic & international travel plans
Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Business Development Manager
10.2015 - 05.2016
Using an enthusiastic and consultative selling approach, providing the most appropriate
recommendations for prospective customers
Answering inbound and outbound calls screening for relevant department
Following up customer
inquiries, visits by phone and email to obtain sales
Identifying and analyzing market trends to increase sales opportunities investment in property
Maintaining an excellent, professional relationship with customers, following up with additional
information or contact as required
Responsible for the administration of venue diaries, accurately collating and maintaining customer
information, processing bookings and sales administration using a Sales force system
Project management of refurbishments
Property Sourcing
Negotiation
Relationship Building with brokers / Solicitors / Agents
Networking
Managing Property Abroad
Building my Own Portfolio
Vodafone India Services Private Limited
12.2011 - 09.2015
Handled queries of Enterprise & Corporate customer base of Vodafone UK Queue management
which involves assigning of cases to the team & keeping constant check to ensure cases are actioned
within SLA
Conduct internal quality checks of the cases completed by the team
Escalation Handling & providing apt resolution to escalations at the earliest
Execute critical transactions belonging to HNI (High Net-Worth) accounts for Enterprise & Corporate
accounts
Responsible for product & process training of new joinees in the team & ensuring each of them clear
Operational & Quality Certification Tests
SME (Operations) Manage team of 2 SME’s and actively engaged in tasks related to Client
interactions
Responsible for preparing reports on agent and team performance
Conducting refreshers & Process knowledge tests
Provide Floor Support and assistance to Team Members to handle queries/issues
Prepare daily, weekly and monthly reports for MI based on training and Production
Liaison with Clients in the UK to obtain and share process updates
Handle Order Processing Request from various mediums such as Crystal and E-gain
Designed and Implemented successfully automated trackers for simplified reporting and daily
production trackers for process
Order Provisioning and Management for Vodafone UK Enterprise Clients
Managing Team Operational responsibilities i.e
Training, attendance, Shift roster etc.Looking after
back office operations for Vodafone UK.
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
Shareholder services transaction processing for a top US bank
Meeting quality and productivity targets
Floor support to new team members
Conducting group sessions for the team
Calls with clients to resolve program queries
Education
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Arena multimedia
Skills
Computer Literacyundefined
Timeline
Business Development Manager
Roots Immigration
03.2021 - Current
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
Business Development Manager
10.2015 - 05.2016
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
Vodafone India Services Private Limited
12.2011 - 09.2015
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Access Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with CommissionairesAccess Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with Commissionaires
Detention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention CentreDetention Service Officer at Serco Immigration Services - Yongah Hill Immigration Detention Centre