Shyam Kumar Pillai
Ahmedabad
Summary
Job Objective : Seeking a challenging position to enhance my Skills with positive contribution to the organization with using my experience.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Business Development Manager
Roots Immigration
03.2021 - Current
- Provide administrative support to the Visa Office
- Effectively manage own and team’s caseloads under time pressures and within resource constraints
- To ensure all student recruitment/admissions practices comply with current internal and external admissions and quality assurance policies
- Advising & implementation of cost saving ideas
- Meet all Departmental standards as advised by the management of the section
- This includes, but is not limited to the Code of Conduct, Client Service Standards and record-keeping requirements
- Ensure that record keeping, and reporting requirements are maintained
- To maintain the College’s procedural documents pertaining to visa checks, expiring visas, withdrawals from study, changes to study plans, visa refusal and Tier 4 reporting
- Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
- Responsible for new office space identification & project roll out as per business need
- Office Management and Space Planning
- Conducting Safety Compliance Programs pertaining to Health, Safety & Wellbeing of employees, contractors and service partners
- Responsible for making & submission of yearly budget & monthly provision
- Advising & implementation of cost saving ideas
- Procurement, annual budgeting and inventory levels
- Practicing new innovative ideas in making the employees feel better and more involved
- Responsible for hotel tie ups for employees domestic & international travel plans
- Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Business Development Manager
10.2015 - 05.2016
- Using an enthusiastic and consultative selling approach, providing the most appropriate recommendations for prospective customers
- Answering inbound and outbound calls screening for relevant department
- Following up customer inquiries, visits by phone and email to obtain sales
- Identifying and analyzing market trends to increase sales opportunities investment in property
- Maintaining an excellent, professional relationship with customers, following up with additional information or contact as required
- Responsible for the administration of venue diaries, accurately collating and maintaining customer information, processing bookings and sales administration using a Sales force system
- Project management of refurbishments
- Property Sourcing
- Negotiation
- Relationship Building with brokers / Solicitors / Agents
- Networking
- Managing Property Abroad
- Building my Own Portfolio
Vodafone India Services Private Limited
12.2011 - 09.2015
- Handled queries of Enterprise & Corporate customer base of Vodafone UK Queue management which involves assigning of cases to the team & keeping constant check to ensure cases are actioned within SLA
- Conduct internal quality checks of the cases completed by the team
- Escalation Handling & providing apt resolution to escalations at the earliest
- Execute critical transactions belonging to HNI (High Net-Worth) accounts for Enterprise & Corporate accounts
- Responsible for product & process training of new joinees in the team & ensuring each of them clear
- Operational & Quality Certification Tests
- SME (Operations) Manage team of 2 SME’s and actively engaged in tasks related to Client interactions
- Responsible for preparing reports on agent and team performance
- Conducting refreshers & Process knowledge tests
- Provide Floor Support and assistance to Team Members to handle queries/issues
- Prepare daily, weekly and monthly reports for MI based on training and Production
- Liaison with Clients in the UK to obtain and share process updates
- Handle Order Processing Request from various mediums such as Crystal and E-gain
- Designed and Implemented successfully automated trackers for simplified reporting and daily production trackers for process
- Order Provisioning and Management for Vodafone UK Enterprise Clients
- Managing Team Operational responsibilities i.e
- Training, attendance, Shift roster etc.Looking after back office operations for Vodafone UK.
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
- Shareholder services transaction processing for a top US bank
- Meeting quality and productivity targets
- Floor support to new team members
- Conducting group sessions for the team
- Calls with clients to resolve program queries
Education
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Arena multimedia
Skills
Computer Literacyundefined
Timeline
Business Development Manager
Roots Immigration
03.2021 - Current
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
Business Development Manager
10.2015 - 05.2016
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
Vodafone India Services Private Limited
12.2011 - 09.2015
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Arena multimedia
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