Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shyam Kumar Pillai

Shyam Kumar Pillai

Ahmedabad

Summary

Job Objective : Seeking a challenging position to enhance my Skills with positive contribution to the organization with using my experience.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Business Development Manager

Roots Immigration
03.2021 - Current
  • Provide administrative support to the Visa Office
  • Effectively manage own and team’s caseloads under time pressures and within resource constraints
  • To ensure all student recruitment/admissions practices comply with current internal and external admissions and quality assurance policies
  • Advising & implementation of cost saving ideas
  • Meet all Departmental standards as advised by the management of the section
  • This includes, but is not limited to the Code of Conduct, Client Service Standards and record-keeping requirements
  • Ensure that record keeping, and reporting requirements are maintained
  • To maintain the College’s procedural documents pertaining to visa checks, expiring visas, withdrawals from study, changes to study plans, visa refusal and Tier 4 reporting
  • Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.

Administrative Manager

Algo Design Studio
05.2016 - 03.2021
  • Responsible for new office space identification & project roll out as per business need
  • Office Management and Space Planning
  • Conducting Safety Compliance Programs pertaining to Health, Safety & Wellbeing of employees, contractors and service partners
  • Responsible for making & submission of yearly budget & monthly provision
  • Advising & implementation of cost saving ideas
  • Procurement, annual budgeting and inventory levels
  • Practicing new innovative ideas in making the employees feel better and more involved
  • Responsible for hotel tie ups for employees domestic & international travel plans
  • Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.

Business Development Manager

10.2015 - 05.2016
  • Using an enthusiastic and consultative selling approach, providing the most appropriate recommendations for prospective customers
  • Answering inbound and outbound calls screening for relevant department
  • Following up customer inquiries, visits by phone and email to obtain sales
  • Identifying and analyzing market trends to increase sales opportunities investment in property
  • Maintaining an excellent, professional relationship with customers, following up with additional information or contact as required
  • Responsible for the administration of venue diaries, accurately collating and maintaining customer information, processing bookings and sales administration using a Sales force system
  • Project management of refurbishments
  • Property Sourcing
  • Negotiation
  • Relationship Building with brokers / Solicitors / Agents
  • Networking
  • Managing Property Abroad
  • Building my Own Portfolio

Vodafone India Services Private Limited
12.2011 - 09.2015
  • Handled queries of Enterprise & Corporate customer base of Vodafone UK Queue management which involves assigning of cases to the team & keeping constant check to ensure cases are actioned within SLA
  • Conduct internal quality checks of the cases completed by the team
  • Escalation Handling & providing apt resolution to escalations at the earliest
  • Execute critical transactions belonging to HNI (High Net-Worth) accounts for Enterprise & Corporate accounts
  • Responsible for product & process training of new joinees in the team & ensuring each of them clear
  • Operational & Quality Certification Tests
  • SME (Operations) Manage team of 2 SME’s and actively engaged in tasks related to Client interactions
  • Responsible for preparing reports on agent and team performance
  • Conducting refreshers & Process knowledge tests
  • Provide Floor Support and assistance to Team Members to handle queries/issues
  • Prepare daily, weekly and monthly reports for MI based on training and Production
  • Liaison with Clients in the UK to obtain and share process updates
  • Handle Order Processing Request from various mediums such as Crystal and E-gain
  • Designed and Implemented successfully automated trackers for simplified reporting and daily production trackers for process
  • Order Provisioning and Management for Vodafone UK Enterprise Clients
  • Managing Team Operational responsibilities i.e
  • Training, attendance, Shift roster etc.Looking after back office operations for Vodafone UK.

Senior CSR

Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
  • Shareholder services transaction processing for a top US bank
  • Meeting quality and productivity targets
  • Floor support to new team members
  • Conducting group sessions for the team
  • Calls with clients to resolve program queries

Education

Bachelors Of Arts - Arts And Entertainment Management

JG College of Performing Arts (Drama)
07.2013 - 07.2017

H.S.C - undefined

ISC Board

Secondary School Certificate - undefined

S.S.C - undefined

Pursued course of Animation (AAASP) from - undefined

Arena multimedia

Skills

Computer Literacyundefined

Timeline

Business Development Manager

Roots Immigration
03.2021 - Current

Administrative Manager

Algo Design Studio
05.2016 - 03.2021

Business Development Manager

10.2015 - 05.2016

Bachelors Of Arts - Arts And Entertainment Management

JG College of Performing Arts (Drama)
07.2013 - 07.2017

Vodafone India Services Private Limited
12.2011 - 09.2015

Senior CSR

Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011

H.S.C - undefined

ISC Board

Secondary School Certificate - undefined

S.S.C - undefined

Pursued course of Animation (AAASP) from - undefined

Arena multimedia
Shyam Kumar Pillai