Shyam Kumar Pillai
Ahmedabad
Summary
Job Objective : Seeking a challenging position to enhance my Skills with positive contribution to the organization with using my experience.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Business Development Manager
Roots Immigration
03.2021 - Current
- Provide administrative support to the Visa Office
- Effectively manage own and team’s caseloads under time pressures and within resource constraints
- To ensure all student recruitment/admissions practices comply with current internal and external admissions and quality assurance policies
- Advising & implementation of cost saving ideas
- Meet all Departmental standards as advised by the management of the section
- This includes, but is not limited to the Code of Conduct, Client Service Standards and record-keeping requirements
- Ensure that record keeping, and reporting requirements are maintained
- To maintain the College’s procedural documents pertaining to visa checks, expiring visas, withdrawals from study, changes to study plans, visa refusal and Tier 4 reporting
- Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
- Responsible for new office space identification & project roll out as per business need
- Office Management and Space Planning
- Conducting Safety Compliance Programs pertaining to Health, Safety & Wellbeing of employees, contractors and service partners
- Responsible for making & submission of yearly budget & monthly provision
- Advising & implementation of cost saving ideas
- Procurement, annual budgeting and inventory levels
- Practicing new innovative ideas in making the employees feel better and more involved
- Responsible for hotel tie ups for employees domestic & international travel plans
- Responsible for Travel Desk – Domestic & International Ticketing with Visa, Forex.
Business Development Manager
10.2015 - 05.2016
- Using an enthusiastic and consultative selling approach, providing the most appropriate recommendations for prospective customers
- Answering inbound and outbound calls screening for relevant department
- Following up customer inquiries, visits by phone and email to obtain sales
- Identifying and analyzing market trends to increase sales opportunities investment in property
- Maintaining an excellent, professional relationship with customers, following up with additional information or contact as required
- Responsible for the administration of venue diaries, accurately collating and maintaining customer information, processing bookings and sales administration using a Sales force system
- Project management of refurbishments
- Property Sourcing
- Negotiation
- Relationship Building with brokers / Solicitors / Agents
- Networking
- Managing Property Abroad
- Building my Own Portfolio
Vodafone India Services Private Limited
12.2011 - 09.2015
- Handled queries of Enterprise & Corporate customer base of Vodafone UK Queue management which involves assigning of cases to the team & keeping constant check to ensure cases are actioned within SLA
- Conduct internal quality checks of the cases completed by the team
- Escalation Handling & providing apt resolution to escalations at the earliest
- Execute critical transactions belonging to HNI (High Net-Worth) accounts for Enterprise & Corporate accounts
- Responsible for product & process training of new joinees in the team & ensuring each of them clear
- Operational & Quality Certification Tests
- SME (Operations) Manage team of 2 SME’s and actively engaged in tasks related to Client interactions
- Responsible for preparing reports on agent and team performance
- Conducting refreshers & Process knowledge tests
- Provide Floor Support and assistance to Team Members to handle queries/issues
- Prepare daily, weekly and monthly reports for MI based on training and Production
- Liaison with Clients in the UK to obtain and share process updates
- Handle Order Processing Request from various mediums such as Crystal and E-gain
- Designed and Implemented successfully automated trackers for simplified reporting and daily production trackers for process
- Order Provisioning and Management for Vodafone UK Enterprise Clients
- Managing Team Operational responsibilities i.e
- Training, attendance, Shift roster etc.Looking after back office operations for Vodafone UK.
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
- Shareholder services transaction processing for a top US bank
- Meeting quality and productivity targets
- Floor support to new team members
- Conducting group sessions for the team
- Calls with clients to resolve program queries
Education
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Arena multimedia
Skills
Computer LiteracyPackages KnownMS-Office-98-2010Operating Systems Known : DOS, Windows 98-2000 Windows XP, WindowsVistaWindows 7 & varients, Windows 8, Windows 10
Relationship building and management
Database Management
Cold Calling
Research
Account management
Verbal and written communication
Vendor management
Goals and performance
Strategic planning
Relationship building and rapport
Business development and planning
Revenue Generation
Operations
Business Development
Customer Relations
Strategic communications
Timeline
Business Development Manager
Roots Immigration
03.2021 - Current
Administrative Manager
Algo Design Studio
05.2016 - 03.2021
Business Development Manager
10.2015 - 05.2016
Bachelors Of Arts - Arts And Entertainment Management
JG College of Performing Arts (Drama)
07.2013 - 07.2017
Vodafone India Services Private Limited
12.2011 - 09.2015
Senior CSR
Motif India Info-tech Pvt. Ltd
09.2007 - 10.2011
H.S.C - undefined
ISC
Board
Secondary School Certificate - undefined
S.S.C - undefined
Pursued course of Animation (AAASP) from - undefined
Arena multimedia