Summary
Overview
Work History
Education
Skills
Certification
Travelling, Reading, Volunteering
Timeline
Generic

Shyam Kumar Patel

Sles Executive Cum Technical Engineer
Ranchi

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in Server systems and Hardware, Networking & Software environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Sales Executive Cum Technical Engineer

Synchronous IT Labs Pvt Ltd
Ranchi
01.2016 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed and implemented account management plans to establish customer satisfaction.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Managed high levels of call flow and responded to any technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.

Technical Support Engineer

Digicall Teleservices Pvt. Ltd.
Noida
04.2012 - 10.2015
  • Providing networking, design, installation and maintenance services
  • Resolving the issues over the telephone and by email
  • Providing support for Tata Photon plus Dongle issues
  • Responsible for configure and test any new hardware and software
  • Visit to remotely help with installation, deployment, and troubleshooting
  • Taking training sessions of new employees
  • Responsible for responding to customer calls on hardware issues
  • Trouble shooting and repairing of Tata Photon Plus
  • Responsible for responding to customer calls on software issues
  • Explains the exact cause of problem and provided solutions to it.

Education

Matriculation (10th -

Allahabad Board UP

Intermediate (12th - undefined

Allahabad Board UP

BCA (Bachelor of Computer Application - undefined

Indira Gandhi National Open University
01.2012 - 01.2015

MCA (Master of Computer Application -

Indira Gandhi National Open University
01.2017 - 01.2019

Advance Diploma - Computer Application

Fundamental, Operating System, MS-Office, Tally, Internet. - undefined

DHT – (Diploma - Hardware Technology

Component - undefined

PC Hardware - undefined

C.P.U. Assembling, Drivers Loading, Software - undefined

Multi-Media Installation, Internet Installation) - undefined

Diploma - System Networking

GNIIT - undefined

01.2012 - 01.2014

Skills

DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNSundefined

Certification

Profile 2.

Travelling, Reading, Volunteering

Traveling is among the most varied hobbies, as you can visit any place you desire while cultivating this hobby. It doesn’t matter whether you’re traveling to visit friends, historical sites, famous restaurants, or natural wonders . 

The benefits of reading as a hobby are widely known, as reading helps you improve your knowledge, general vocabulary, memory, and focus skills. 

Like traveling, volunteering forces you to interact with a variety of people who may be quite different from you, whether they’re your fellow volunteers or people that you’re helping. 

Timeline

MCA (Master of Computer Application -

Indira Gandhi National Open University
01.2017 - 01.2019

Sales Executive Cum Technical Engineer

Synchronous IT Labs Pvt Ltd
01.2016 - Current

Technical Support Engineer

Digicall Teleservices Pvt. Ltd.
04.2012 - 10.2015

BCA (Bachelor of Computer Application - undefined

Indira Gandhi National Open University
01.2012 - 01.2015

GNIIT - undefined

01.2012 - 01.2014

Matriculation (10th -

Allahabad Board UP

Intermediate (12th - undefined

Allahabad Board UP

Advance Diploma - Computer Application

Fundamental, Operating System, MS-Office, Tally, Internet. - undefined

DHT – (Diploma - Hardware Technology

Component - undefined

PC Hardware - undefined

C.P.U. Assembling, Drivers Loading, Software - undefined

Multi-Media Installation, Internet Installation) - undefined

Diploma - System Networking

Shyam Kumar PatelSles Executive Cum Technical Engineer