Shyamli Seth

Dynamic hotel management leader with a proven track record, recognized for enhancing guest experiences and driving operational efficiencies. Demonstrated exceptional communication skills and a strategic leadership approach, resulting in significant improvements in guest satisfaction. Successfully managed high-profile hospitality projects that consistently exceeded operational excellence standards.

• Developed Guest Relations department at The Leela Mumbai with SOP’s, manuals, & guest programs
• Developed Reservations department at The Leela Palace Udaipur
• Conceptualized Mobile Apps facilitating Visitor Management System and residential service facilitation for DLF5 Super Luxury Homes
• Implemented Personalized orientation, Facilitation & Experience for Move-in & Move-out/Time and Motion study of complaints & requests resolution at DLF5 Super Luxury Homes
• Directed the Opera Team for the installation of Opera (PMS) at The Leela Palace Udaipur & Vivanta by Taj Dwarka
• Introduced Guest Service center (One department to ensure guest satisfaction) in Vivanta by Taj Dwarka & Leela Palace Udaipur
• Collaborated to train the entire team of Leela Mumbai on “Winning Guest Loyalty at the Frontline”
• Introduced hospitality in a unique way for The Lodha Group
• Curated customized events, Food &Beverage promotional and engagement activities at The DLF5 Super Luxury Homes and at The Lodha Group
• Implemented beautiful experiences for the ultra-high-profile customers at The Lodha group and The Leela Palace Udaipur
• Nominated for the “Star of the Industry” awards for the Chicago area for the year 2003 representing Hotel InterContinental Chicago (a state wide recognition program honouring the outstanding talent and performance of the employees)
• Honoured for the active participation with the classification committee on achieving the classification of “5 Star Deluxe Hotel” in Hotel InterContinental The Grand Resort Goa

• Certified Silver level in Business Excellence Leaders' Programme
• Certified 'Train the Trainer' program
• Certified 'Winning Guest Loyalty at the Frontline'
• Certified 'Management 101'
• Certified 'Revenue Management' course from Cornell
• Certified in Dupont Fire & Safety Standards
• Workshops in 'Interviewing and Selection Etiquette' conducted by Lakme, Nalini & Yasmin

Property Management Systems - Opera and Fidelio

Customer Feedback System - Medallia

Complaint Management System - FCS and Triton

Material Management System - Orion, POS - Shawman

Audits and Compliances: TPAM (Taj Positive assurance model), Hygiene and HACCP (Hazard analysis and critical control point), Renard, Diversey, safekey hygiene and safety, Honeywell Smart Building audit by KPMG, Dupont Fire and Safety 

Brand experience standards - LQA (Leading Quality Assurance)