SHYAMLI P

• Built and maintained strong client relationships to drive business growth of multiple high value accounts such as Wipro, Deloitte, LTTS, Sonata Software, Harman & few more.
• Responsible for managing targets, escalation/Team handling, Client Servicing, and overall delivery of the assigned clients/teams.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Explored new markets in the region to bring in new acquisitions. ▪ Account Management, Farming high value accounts, cross selling, up selling & retentions.
• Handled & Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Collaborated with managers and internal teams (Sales, CS, Tech) to provide customer feedback and recommend operational changes to meet emerging trends.
• Provided strong leadership to enhance team productivity and morale.
• Achieved or exceeded company-defined MoM/QoQ targets.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Continuous client visits to existing customers to review current services and expand sales opportunities.
• Negotiated prices, terms of sales and service agreements.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Built and maintained strong client relationships to drive business growth.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Met existing customers to review current services and expand sales opportunities.

Operations:

• Team Management to ensure smooth operations
• Taking care of client relations (End- End process)
• Closely working with the clients to understand their requirement to create and manage reports
• Handling client meetings and presentations
• Responsible to train new joiners regarding the process and to train them on the Flo Portal
• Handling stand up meetings to achieve weekly goals and KPIs
• Handling various international clients including US, Hong Kong etc
• Handled Digital marketing and branding
• Frequent client visits to analyses their inputs and requirements
• Strengthened relationships with current accounts through consistent and frequent communication.

Sales:

• Lead Generation and on-boarding clients
• Improving the processes
• Leading sales efforts to ensure successful closures
• Handling client meetings and presentations
• Planning short term and long-term goals

• Market research for Ola Share (Special Project)
• Solving queries and providing feedback to agent and suggestions to tech team
• Finding out the issues from dump report and validating for payments
• Responsible to prepare daily and week report on major queries for 7 cities to improve thequality
• Setting up the payment plan for drivers
• Validate the driver report and booking report to rectify the payment issues like Toll charge,
• Ride time, Distance mismatch and etc using excel formulas
• Recompleting the genuine cases for final payment to operator
• Figuring out the active bookings from war-room report and clearing it to release the driverdevice
• Responsible to train new joiners regarding the process.