Shyam Prasad Shankar Rao

An experienced and successful managing Business Applications & Client IT Service Delivery programs & solutions in ITIL/ITSM, Agile, CSM Framework with high standards and align to business strategies vision on Digital Transformation Program

Result Oriented and focused professional with an in-depth understanding of managing Large & Successful Traditional and Modern Solutions Digital Platform, ERP Solutions, Cloud, Digital Transformation & Analytics, DevOps Application cycle to achieve Client Business & Organization goals Leveraging emerging technologies and directing strategies to improve and manage delivery programs of mission critical nature. Experienced in Program & Project Management, ITSM/ITIL, Certified Scrum Master (CSM), Consulting, Datacenter Management, Solutions & Application Implementation and Service Delivery functions with rich and verifiable experience Solid experience in various Industries such as Airlines, Logistics, Banking, Retail, Public Sector, Healthcare and Telecommunications Foster Client relationships and Continuous improvement of processing efficiency through in-depth Analysis of ticket, Data & performance matrix. Excellent People Manager Skills with expertise in directing large sized cross-functional teams with an interactive and motivational approach that spurs people to best performance.

• ITIL v2 Foundation by EXIM Malaysia
• Certified Scrum Master (CSM) by Scrum Alliance
• Netware Engineer (CNA & CNE) by Novel Inc.
• Diploma in Computer Applications (DCA) from Premier Institute of Computer Education
• HP-UX Administration by HP-India
• Informix Administration by Informix inc
• Informix 4GL Programming by Informix inc
• WebLogic 6.1 Administration by BEA
• Oracle 10g Administration by Oracle Corp.
• Citrix Administration by Citrix technologies Corp.
• Beginning of Java Programming conducted by National University of Singapore
• DevSecOps - Skillsoft Certification, Dec 2022
• Microsoft Certification Azure Fundamental (AZ-900) - Skillsoft, Dec 2022

• 1998 DHL Regional Employee of the Year for South India
• 2000 DHL Y2K project award from COO
• 2006 Best Solution Support Performer - Extra Effort DHL ITSC for the year
• 2008 Best Project of the Year - Runner up from Mr. Lakshmi Narayan, Vice Chairman, Cognizant
• 2009 Best IT IS Project of the Year from Mr. Francisco D' Souza, CEO & President, Cognizant
• 2012 IBM's Louis Gerstner Award for efforts in exemplifying IBM's values, specifically dedication to client's success from Ms. Ginni Rometty - CEO and President. This is IBM prestigious award.
• 2019 Leadership Award given by Delivery Director Dave Domingo, Amdocs, Philippines
• 2021 HCL Corporate level - Value Innovator Award for Year 2019-2020

• Passport Number: Available / Indian Citizen
• Date of Birth: 10/09/71

• English
• Hindi
• Kannada
• Marathi
• Tamil
• Telugu

• Project Management using Prince2 Tool's methodology - Foundation
• 7 Habits for Highly Effective People by Franklin Covey Institute Malaysia
• ITIL V2 Master by APMG India. Course Attended
• SIX Sigma Green Belt - Course Attended
• Project Management Program (PMP) - Course Attended
• Certified Scrum Master and JIRA tool Training
• ITIL v3 Foundation by IBM internal training
• COBIT 5 - Control Objectives for Information and Related Technology - Course Attended
• IBM Certified Advisory Project Manager
• Leader in Action Program, Harvard Business Publishing Corporate Learning Collaboration with HCL, March 2021
• Prime 3.0, The Leadership and Program Management Course - HCL certification, Oct 2021
• Digital Business Executive Step-up Program - HCL certification, Feb 2022