Shyam Joshi
Courier & Logistics Operations & Channel Partner Management
Nadiad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
3
3
Languages
Work History
- Booking Shipments Pickups Management EDP Oversight Delivery Tracking Consignment Updates In-Charge Responsibilities Logistics Documentation Data Accuracy Record Maintenance Shipment Coordination Operations Management Logistics Oversight Shipment Monitoring Process Optimization Effective Coordination Problem Resolution Customs Compliance Transportation Planning Warehouse Management Cost Control Risk Assessment Packaging Optimization Crisis Management MS Office Helios Software Cosmac Shpisy Software
06.2023 - 11.2023
- Spearheaded PAN INDIA onboarding initiatives, successfully integrating new channel partners into the Shree Maruti Integrated Logistics network
- Efficiently processed queries from channel partners, demonstrating strong problem-solving skills and ensuring timely resolution
- Managed the end-to-end process of opening codes for channel partners, ensuring compliance with company standards and regulations
- Compiled and prepared detailed last-mile reports, providing critical insights into logistics performance and contributing to informed decision-making
- Proactively addressed and resolved queries raised by channel partners, fostering positive relationships and enhancing overall partner satisfaction
- Collaborated cross-functionally to streamline processes and improve operational efficiency within the logistics framework
- Upheld a commitment to excellence, consistently delivering high-quality service and contributing to the success of Shree Maruti Integrated Logistics Limited during the tenure.
05.2016 - 06.2023
- Managed end-to-end operations, including Inbound and Outbound logistics, emphasizing efficiency and accuracy in handling shipments at DTDC Express Ltd
- Oversaw First Mile and Last Mile logistics, optimizing delivery routes and ensuring timely and secure transportation of goods
- Monitored and improved service performance parameters, consistently meeting or exceeding customer expectations
- Successfully implemented strategies to reduce Return to Origin (RTO) instances, enhancing overall operational effectiveness
- Conducted Root Cause Analysis (RCA) on management information system (MIS) data, identifying areas for improvement and implementing corrective measures
- Led initiatives related to Ecommerce closures, focusing on seamless integration and timely processing of online orders
- Proactively managed ageing closures, addressing challenges and ensuring the resolution of pending issues within stipulated timelines
- Conducted training sessions for channel partners, introducing and reinforcing new Standard Operating Procedures (SOPs) and policies
- Implemented real-time updates to enhance tracking capabilities and provide transparent communication to stakeholders
- Achieved Deliveries within Turnaround Time (TAT) targets, optimizing processes for swift and reliable order fulfillment
- Facilitated same-day Collection and deposition of Cash on Delivery (COD) transactions, streamlining financial processes
- Orchestrated efficient Reverse Pickups, ensuring the smooth return of products and maintaining customer satisfaction
- Utilized Smart App Pickups, leveraging technology to enhance logistics operations and improve overall efficiency.
07.2014 - 08.2015
- Managed operations at Blue Dart Express Ltd in RSP Gandhidham as Executive Operations
- Oversaw and coordinated various facets of the operational workflow, ensuring seamless processes
- Played a key role in optimizing logistics operations to enhance efficiency and meet performance targets
- Collaborated with cross-functional teams to streamline workflows and improve overall operational effectiveness
- Demonstrated strong organizational and leadership skills in handling day-to-day activities within the operations department
- Contributed to the successful execution of logistics strategies, maintaining a focus on quality and timely delivery services.
03.2010 - 01.2012
- Served as Computer Faculty at Lotus Computers, providing comprehensive training to students on Desktop Computer Applications and Internet usage
- Actively assisted and guided students in lab activities, fostering a conducive learning environment
- Facilitated skill development by imparting practical knowledge and hands-on experience in computer applications
- Contributed to the educational journey of students by instilling proficiency in desktop applications and effective internet utilization.
03.2006 - 05.2010
- Held the role of EDP In-Charge at Blue Dart Express Ltd in Vapi, responsible for booking shipments and updating deliveries and consignments data entries
- Managed pickups data entries, ensuring accurate and timely documentation of logistical activities
- Contributed to the smooth functioning of the EDP department
- Played a crucial role in maintaining precise records and facilitating efficient tracking of shipments.
Education
Manav Bharti University
01.2015 -
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IIHT
11.2012 -
Skills
Critical Thinking
Creativity
Leadership
Teamwork
Time management
Organization
Attention to detail
Adaptability
Customer service
Communication
Data analysis
Timeline
06.2023 - 11.2023
05.2016 - 06.2023
Manav Bharti University
01.2015 -
07.2014 - 08.2015
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IIHT
11.2012 -
03.2010 - 01.2012
03.2006 - 05.2010