Shyam Rangan
Bangalore
Summary
BFSI
Overview
17
17
years of professional experience
Work History
Technical & Functional Consultant
Citizens Bank,PA US
PA,US
01.2008 - Current
- Led troubleshooting efforts for complex technical issues, utilizing root cause analysis techniques to identify underlying problems quickly.
- Optimized system performance with thorough analysis and identification of bottlenecks.
- Enhanced efficiency by streamlining banking processes and implementing automation tools.
- Championed the adoption of agile methodologies within the organization, resulting in more efficient banking management workflows.
- Increased customer satisfaction by delivering customized functional specifications for Insurance and capital markets
- Facilitated training sessions for end-users, improving overall proficiency with new systems and applications.
- Managed vendor relationships effectively, negotiating favorable terms on service agreements and ensuring prompt resolution of any issues that arose during implementation projects.
- Conducted detailed audits of banking systems, identifying areas of risk and developing actionable mitigation strategies.
- Spearheaded large-scale software rollouts with minimal disruption to daily operations through effective communication and change management strategies.
- Developed extensive documentation of banking processes and procedures, promoting consistency throughout the organization banking operations.Ll
- Provided expert guidance on best practices for banking and insurance contributing to long-term stability and reliability.
Education
M.S - Computer Software And Media Applications
BITS Pilani University
Rajasthan,Pilani07.2006
B.E - Computer And Information Systems Security
Satyabama University
Chennai09.2004
Skills
AML
Timeline
Technical & Functional Consultant
Citizens Bank,PA US
01.2008 - Current
M.S - Computer Software And Media Applications
BITS Pilani University
B.E - Computer And Information Systems Security
Satyabama University