Shyam Reddy Paripelli

Experienced Quality and Process Excellence professional adept at driving continuous improvement and enhancing customer satisfaction within the gaming industry.

Proven ability to develop and execute QA strategies, resulting in reduced product defects and customer complaints.

Expertise in designing and implementing quality management systems to enhance product quality and operational efficiency.

Proficient in conducting audits, inspections, and utilizing data-driven insights for process optimization and compliance.

Skilled in training and mentoring QA staff, fostering cross-functional collaboration, and building strong vendor relationships.

Hands-on experience with customer support operations, including issue resolution, feedback gathering, and knowledge base documentation.

Familiarity with tools like Convin, Scorebuddy, KonnectInsights, Haptik, Zendesk, CMS (Ameyo) SQL & payment gateways such as Techprocess, Billdesk, PAYTM Wallet, any many more

Track record of providing customer assistance via phone, email, and social media, identifying customer needs, and escalating priority issues.

Experience in analyzing product malfunctions, maintaining databases, and sharing feature requests with product teams.

Successfully coordinated with internal departments and managed customer relationships to resolve queries and complaints.

• Name: Shyam Reddy Paripelli
• Address: Flat 02, Building - 12-C Sarita, Plot no 6, NNP Colony, Near Infinity IT Park, Goregoan (East) Mumbai – 400065
• Contact: 9870785731
• E-Mail Address: shyamreddy59@gmail.com
• Date of Birth: 9th June 1988
• Sex: Male
• Father’s Name: Ramreddy Paripelli
• Nationality: Indian
• Languages Known: English, Hindi, telugu. Marathi.