Shyam Singh Devra
Jaipur
Summary
Branch Manager with a background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes, and cultivating high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
IndiaMart InterMesh Limited
Jaipur
12.2024 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Resolved escalated customer complaints in a timely manner.
- Monitored financial performance of the branch on a monthly basis.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Senior Manager
IndiaMart InterMesh Limited
Jaipur
10.2021 - 11.2024
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Assistant Manager
IndiaMart InterMesh Limited
Jaipur
04.2016 - 09.2022
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Sales Officer
ICICI Bank Limited
Jaipur
02.2013 - 02.2014
- Generated leads through networking, cold calls, and email campaigns.
- Built relationships with key clients through regular contact.
Education
MBA - Marketing Management
Maharishi Dayanand University
Rohtak , Haryana08-2012
Bachelor of Science - Information Technology
Jaipur National University
Jaipur , Rajasthan 05-2010
High School Diploma -
RBSE
Bhilwara Rajasthan 05-2007
Skills
- Sales management
- Team building
- Employee training
- Strategic planning
- Performance monitoring
- Data analysis
- Marketing strategies
- Strong team-builder
- Revenue generation
- Upselling and cross selling
- Client acquisition
- Customer service
- Leadership
Accomplishments
- Star Performer of JFM 2024.
- Payment Champions
- Star Performer in 2020-21 .
- Employee of the Year 2022
Certification
- Data Analysis - By Great Learning
- Digital Marketing - By Great Learning
- Marketing Mix 4 P's - By Great Learning
- MS Excel advance -Great Great Leaning
- Excel Advance - By indiamart
Timeline
Branch Manager
IndiaMart InterMesh Limited
12.2024 - Current
Senior Manager
IndiaMart InterMesh Limited
10.2021 - 11.2024
Assistant Manager
IndiaMart InterMesh Limited
04.2016 - 09.2022
Sales Officer
ICICI Bank Limited
02.2013 - 02.2014
MBA - Marketing Management
Maharishi Dayanand University
Bachelor of Science - Information Technology
Jaipur National University
High School Diploma -
RBSE
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