Shyam Sundar Jadu

Learning and Development Trainer

TTEC India Customer Solutions Pvt LTD

Ahemdabad, Gujrat

02.2019 - Current

Trained and mentored Number new personnel hired to fulfill various roles.
Liaised between executives and entry-level workers, facilitating smooth communication.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Created and oversaw Type training programs for operations.
Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Developed and implemented updating training programs for Number employees.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
Used Software to design training for Type employees and increase company retention and productivity rates Number%.
Created curricula, instructions, documents and written tests for various types of training courses.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Exceeded goals through effective task prioritization and great work ethic.
Handled Number calls per day to address customer inquiries and concerns.
Created plans and communicated deadlines to complete projects on time.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.