Shyam Sundar Sivakumar
Chennai
Summary
Dynamic Senior Analyst with over four years of experience specializing in application packaging and deployment at HCL Tech. Excelled in creating robust solutions using Admin Studio, PowerShell, and MSI tools, while fostering strong collaborations with application owners and support teams. Proven track record in enhancing process documentation and compliance, showcasing exceptional technical proficiency and teamwork skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Tech
Chennai
12.2022 - Current
- Working as a full-time employee at HCL on the MERCK project.
- I have about four years of experience in packaging and have an in-depth understanding of it.
- Expertise in Windows Installer and experience working with various applications for software packaging.
- I have expertise in Admin Studio and have worked on creating MST transforms and MSP patches.
- Worked extensively on MSI, PowerShell, and LT packages for SCCM deployment.
- Packaging and troubleshooting web apps, drivers, and browser add-ins as per requirements from the user.
- Engage Application Owners, Developers, and Vendors as needed to develop appropriate technical solutions.
- Troubleshooting the packages in case of failure, and also maintaining high quality for deliverables, is an opportunity to provide feedback.
- Create partnerships with support teams, ensuring to be aware of desktop changes, and have an opportunity to provide feedback.
- Own and implement process and technical improvements, including process documentation and compliance improvements.
Analyst
Maintec Technologies
Chennai
04.2021 - 12.2021
- I started my career in application packaging, incidents, and Change Management.
- Providing support in the installation and uninstallation of software in client systems in SNOW, Remedy, and SugarCRM.
- I will provide approval in order to move the application to production.
Technical Support Engineer
Origin ITFS Pvt ltd
Chennai
08.2020 - 03.2021
- Handled incidents/tasks using ServiceNow and troubleshoot installation and uninstallation issues.
- Update and troubleshoot antivirus and WSUS monthly patches in overall IT infrastructure, desktops, and laptops.
- Configuring and troubleshooting mail clients: MS Office 365, MS Office, and MS Outlook.
Education
B.Tech - Information Technology
Sri Ramakrishna Institute of Technology
Coimbatore05-2019
Higher Secondary - Computer Science
Velammal Matric Hr Sec School
Chennai03-2013
High School Diploma -
St. Joseph's Matric Hr Sec School
Chennai05-2011
Skills
- Prioritized application packaging requests to meet hard deadlines and Service Level Agreements (SLAs)
- I have worked closely with application owners on any or all of the application request phases until completion
- Repackaged legacy installer applications using AdminStudio Repackager, Picture Taker
- Expertise in creating packages using PowerShell, MSI tools, and LT technology
- Used various debugging tools, like Procmon and Install Watch Pro
- Worked on various application packages for Windows 10/11, Terminal Server 2012, and 2016
- Testing packages in different Windows systems by using VMware and Azure VDI desktops
- Worked on Oracle and ODBC configuration applications for Terminal and Citrix servers
- Coordinated with different groups to package applications as per requirements
- Worked on incidents in both Remedy and ServiceNow related to application installation and functionality issues
- Have basic knowledge in Java programming
- Familiar with SQL commands
- Familiar with creating web pages using HTML and CSS
- Proficient in desktop support skills
Accomplishments
- Awarded as a best employee in delivering more number of Package in q Quarter.
- Awarded as a best Change Manager in providing Cab review with major Change for Pilot deployments.
- Got appreciation from End User for providing solution in SAP Application in Critical Business hours.
Languages
Tamil
First Language
Tamil
Advanced (C1)
C1
English
Advanced (C1)
C1
Certification
- C,C++ Certification from Programmers Point
- CISCO CCNA Training from Network Rhinos (2020)
Affiliations
- Riding
- Mindfulness
- Exploring
Declaration
- I am Confident that I can bring a highly Professional level if IT Skills and awareness to your company as an individual or part of a team.
Timeline
Senior Analyst
HCL Tech
12.2022 - Current
Analyst
Maintec Technologies
04.2021 - 12.2021
Technical Support Engineer
Origin ITFS Pvt ltd
08.2020 - 03.2021
B.Tech - Information Technology
Sri Ramakrishna Institute of Technology
Higher Secondary - Computer Science
Velammal Matric Hr Sec School
High School Diploma -
St. Joseph's Matric Hr Sec School
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