Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Work Availability
Timeline
Functional Expertise
Awards
Personal Information
Hobbies
Functional Expertise
Key Competencies
Hi, I’m

Shyamsundar Srinivas

Bangalore
Shyamsundar Srinivas

Summary

Seasoned ERP & IT Transformation Leader | 16+ Years of Expertise in IT & Banking

A results-driven Program Manager with over 16 years of experience optimizing ERP systems and driving large-scale IT transformations within the banking and IT sectors. Proven track record in leading cross-functional teams, managing complex, high-stakes programs, and delivering impactful business outcomes through strategic technology initiatives.

As a subject matter expert in HRIS functional flows and systems such as Oracle, SAP, Workday, and Ramco, I have a deep understanding of ERP ecosystems and how to implement and optimize them to align with organizational goals. I am adept at bridging the gap between technology and business needs, ensuring that IT investments translate into tangible business value.
My expertise includes: Program & Project Leadership ,Stakeholder Engagement,Change Management,Strategic Planning & Forecasting,High-Performance Team Leadership

Overview

15
years of professional experience
1
Certificate

Work History

ADECCO GROUP

Senior IT Solution Delivery Manager
08.2020 - Current

Job overview

  • IT Production Support Leadership: Steered the functioning of IT Production L2 support, ensuring high productivity and efficient issue resolution in a fast-paced, dynamic environment, with a focus on maintaining operational excellence.
  • Customer Relationship Management: Actively generated new and referral customers, accurately understanding their requirements and providing exceptional service. Worked flexible hours to accommodate customer needs, building long-term relationships based on trust and satisfaction.
  • Handling High-Pressure Situations: Demonstrated the ability to handle challenging situations with ease, maintaining energy and enthusiasm, even during periods of change or crisis, ensuring team morale and performance remained high.
  • Performance Improvement Strategy: Addressed customer queries and developed performance improvement strategies aimed at driving continuous operational improvement and ensuring customer satisfaction.
  • Project Scoping & Risk Management: Identified project scopes, constraints, risks, and deadlines; communicated effectively with business units to track progress, ensuring successful completion of short- and long-term project goals.
  • Project Efficiency & Documentation: Utilized MS Project to optimize project efficiency, creating and maintaining comprehensive project documentation that clearly outlined timelines, milestones, and deliverables.
  • Cross-Functional Coordination: Coordinated with project managers, internal resources, and third-party vendors to ensure the smooth execution of projects, managing both internal and external stakeholders effectively.
  • Change Management & Strategic Planning: Developed and executed strategic change management plans, incorporating input from stakeholders, internal support staff, and external factors, ensuring smooth transitions during operational changes.
  • Post-Adoption Continuity & Compliance: Designed post-adoption continuity plans to ensure smooth operational resumption after major changes, ensuring compliance with local, state, and federal guidelines regarding IT operations during changes.
  • Proactive Process Improvement: Regularly proposed and reviewed changes to increase operational productivity, compliance, and key performance indicators, consistently improving service delivery and internal processes.
  • Risk Mitigation & Contract Oversight: Monitored contracts and service level agreements (SLAs) to identify potential risks, implementing mitigation actions to protect the development process from delays or unexpected costs.
  • System Implementation & Cost Savings: Successfully implemented an employee recruiting and leave module within 20 days in-house, migrating historical records from a decommissioned system to a new platform, resulting in significant cost savings for the organization.

Ramco Systems

Senior Systems Analyst
08.2014 - 08.2020

Job overview

  • Team Collaboration & Communication: Conducted regular status meetings with junior developers and testing teams, ensuring alignment on program specifications, process models, and project timelines.
  • Process Improvement & Optimization: Identified opportunities for system improvements and process automation, resulting in cost savings and enhanced business performance. Successfully increased automation from manual processes to 80%, streamlining operations without sacrificing service quality.
  • User Documentation & Knowledge Transfer: Developed comprehensive user documentation, facilitating efficient knowledge transfer among team members and clients, which minimized disruptions during platform transitions and improved user adoption.
  • Project Management & Budget Oversight: Managed project timelines and budgets effectively, consistently ensuring projects were delivered on time, within budget, and in line with business goals and requirements.
  • Streamlined Operations: Identified key areas where further streamlining and automation could be applied, reducing operational costs while enhancing service efficiency.

Citagus Software Private Limited

Consultant
11.2012 - 08.2014

Job overview

  • Application Design & Documentation: Led the design and technical specification preparation for various applications, ensuring a clear and detailed roadmap for development and deployment. Authored UAT (User Acceptance Testing) documents, providing guidance for testing and quality assurance.
  • Report Development & Enhancement: Developed and customized reports using XML Publisher and PS Query Tool, including key HR Exit and Attrition Reports for the Talent Acquisition Team at CAPCO, to provide actionable insights into HR operations.
  • System Workflow & Interface Development: Enhanced application functionality through integration with the Application Workflow Engine, creating and testing Outbound Interfaces to streamline data exchange and process flows.
  • Process Optimization & Efficiency: Streamlined 70% of internal processes, significantly improving team efficiency and overall project delivery, which led to faster turnaround times and reduced operational overhead.
  • Stakeholder Communication: Delivered high-quality presentations to stakeholders, effectively communicating complex technical concepts, project progress, and results in a clear and compelling manner.

Syntel India Private Limited

Analyst Programmer
10.2009 - 11.2012

Job overview

  • Application Design & Development: Exclusively worked with Application Designer to develop new records, pages, components, and Application Engine programs, aligning with organizational requirements to enhance system functionality.
  • Process Automation & Enhancement: Automated manual processes using Application Engine code, significantly improving system efficiency and reducing human error. Prepared and executed test cases for UAT (User Acceptance Testing) to ensure new features met end-user requirements.
  • Job Monitoring & Alerts: Monitored sequence jobs in the Process Scheduler, promptly identifying failures or issues. Notified process owners of recurring issues, facilitating timely resolution to prevent system downtime.
  • Quick Learner & Self-Development: Demonstrated the ability to quickly learn new materials, processes, and programs, adapting to evolving technologies and business needs. Regularly attended training courses to deepen understanding of industry trends and techniques.
  • Team Collaboration & Training: Promoted a culture of positive collaboration among trainees, fostering teamwork and problem-solving skills to strengthen team dynamics and improve project outcomes.

Education

Velammal Engineering
Chennai, India

Bachelor of Engineering from Electronics & Communication
04-2008

Skills

  • Business Communication

  • Thought Leadership

  • Collaboration & Coordination

  • Infrastructure Management

  • Configuration Management

  • User Acceptance Testing

  • Project Management

  • Strategic Planning

  • Detail Oriented

  • Problem-Solving

  • Decision-Making

  • Process Improvement

Certification

  • Certification in Enterprise Architect Training for TOGAF 9.2, 2023
  • Business Analyst skills and Agile Methodologies, Ziphertech Solutions, Mumbai
  • Project Management Professional course, Preparing for the PMP exam

Accomplishments

  • Documented and resolved critical recurring issues permanently, leading to outstanding results of an average of 20K Euros and cost savings for the organization.
  • 90% of audit findings were remediated from the previous year's results.
  • Revenue Generation is close to 40K-45K Euros per year.
  • Increase in performance by 200% and reduced the incidents flow from 1500 to 440 approximately.
  • Drive operational improvements and customizing for business teams amounting to 6K EUR per month, resulting in Business development.

Languages

English
Advanced (C1)
French
Elementary (A2)
Availability
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Timeline

Senior IT Solution Delivery Manager

ADECCO GROUP
08.2020 - Current

Senior Systems Analyst

Ramco Systems
08.2014 - 08.2020

Consultant

Citagus Software Private Limited
11.2012 - 08.2014

Analyst Programmer

Syntel India Private Limited
10.2009 - 11.2012

Velammal Engineering

Bachelor of Engineering from Electronics & Communication

Functional Expertise

  • Core HR & Workforce Administration
  • eLearning & Workflow
  • Talent Acquisition & Retention
  • Payroll & Leave Management
  • Time Management

Awards

  • Implemented a new system within Adecco group as a workaround solution without consulting a third-party vendor for core HR employees and effectively cut costs to save 20 lakhs.
  • Awarded 'Best Performer Award' for Best Performance in June 2022, Q3 @ Adecco.
  • Drive operational improvements and customizing for business teams amounting to 5 Lakhs per month, resulting in Business development.

Personal Information

Date of Birth: 04/13/87

Hobbies

Singing

Percussion Player

Functional Expertise

  • Core HR & Workforce Administration
  • eLearning & Workflow
  • Talent Acquisition & Retention
  • Payroll & Leave Management
  • Time Management

Key Competencies

  • SQL &Systems Analysis
  • Software Development
  • Technical Support
  • Change Management
  • Troubleshooting
  • Data management

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Shyamsundar Srinivas