Shyam Sunder Kashyap
Team Leader
Gurugram
Summary
. Multi-tasking Team Leader well-known for executing successful, new quality and training initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Talented Report Analyst with extensive experience in Communication. Proficiencies include Motivational and Team Handling skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
Allianz Partners
Gurugram
04.2022 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Assisted with addition of multiple points in quality parameters
- Took multiple trainings on time needed in absence of trainer.
- Managing and preparing daily and monthly reports to improve process.
Senior Assistant
Allianz Partners
Gurugram
11.2016 - 12.2021
- Acquired product and service knowledge to provide solutions to customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Collaborated with coworkers to maximize potential for successful business growth.
Seller Support Associate
Hero BPO
Gurugram
05.2015 - 09.2016
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
- Demonstrated computer skills for data entry and answered broad variety of inquiries
Education
Bachelor of Technology - Mechanical Engineering
Institute of Information Technology And Management
Sohna 08.2010 - 05.2015
Skills
Performance improvement
Timeline
Team Leader
Allianz Partners
04.2022 - Current
Senior Assistant
Allianz Partners
11.2016 - 12.2021
Seller Support Associate
Hero BPO
05.2015 - 09.2016
Bachelor of Technology - Mechanical Engineering
Institute of Information Technology And Management
08.2010 - 05.2015
Reading Novels , Cricket and Gardening
I have read Many Novels including Scotch On Rocks, Not penny less not a penny more etc, still use to read and last read novel was 400 Days By Chetan Bhagat.
Cricket plays a get together roll in friend circle where i play as all rounder.
Gardening is something that please my mind and use to grow seasonal vegetable along with more then 20 verities over my terrace.
Reading Novels , Cricket and Gardening
I have read Many Novels including Scotch On Rocks, Not penny less not a penny more etc, still use to read and last read novel was 400 Days By Chetan Bhagat.
Cricket plays a get together roll in friend circle where i play as all rounder.
Gardening is something that please my mind and use to grow seasonal vegetable along with more then 20 verities over my terrace.
Similar Profiles
JOACHIM MARTIN DAVESSY HENDRYJOACHIM MARTIN DAVESSY HENDRY
Technical Specialist at Allianz PartnersTechnical Specialist at Allianz Partners
Marco OlmeoMarco Olmeo
Central Operations Manager H24 at Allianz PartnersCentral Operations Manager H24 at Allianz Partners
Daljeet SinghDaljeet Singh
Assistant General Manager – RSA Operations at Allianz PartnersAssistant General Manager – RSA Operations at Allianz Partners
Ayami WatanabeAyami Watanabe
Customer Service Representative at Allianz PartnersCustomer Service Representative at Allianz Partners
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture