Shyam Sunder Sharma Vadlamudi
Senior Service Delivery Manager
Bangalore
Overview
19
19
years of professional experience
3
3
Languages
Work History
Senior Delivery Manager
Norwin Technologies
Bengaluru, Karnataka
2020.Jan - Current
- Self-motivated, with a strong sense of personal responsibility.
- Evaluated team performance metrics to identify areas for improvement, guiding targeted coaching efforts to boost individual capabilities.
- Delivered exceptional customer experiences by proactively addressing concerns, resolving issues promptly, and maintaining a focus on client satisfaction.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Senior Consultant
Atos Global IT Solutions
10.2018 - 01.2020
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
IT Technology Senior Consultant
Capgemini Technology Services
01.2014 - 09.2018
- Provided expert guidance during the selection and implementation of new technologies, resulting in cost-effective upgrades and enhanced capabilities.
- Coordinated efficient large-scale software deployments.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Pioneered automation strategies that streamlined application deployment processes, reduced time-to-market for new products and cut operational costs.
- Mentored junior IT professionals, fostering an environment of growth and development while sharing technical expertise and industry insights.
Team Leader - Service Delivery
Accenture Technology Solutions
08.2007 - 01.2014
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Conducted regular reviews of operations and identified areas for improvement.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
Technical Engineer
Zustek Systems
06.2005 - 07.2007
- Provided technical support in both on-site and telephone consultations.
- Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
- Trained and mentored junior engineers, providing guidance and direction.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of [Number]%.
- Collaborated with other departments to facilitate successful project completion.
- Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service].
Education
Master of Science - Computer Science
Osmania University
Hyderabad 04.2001 -
Skills
Daily Operations Management
undefinedWork Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Senior Delivery Manager
Norwin Technologies
2020.Jan - Current
Senior Consultant
Atos Global IT Solutions
10.2018 - 01.2020
IT Technology Senior Consultant
Capgemini Technology Services
01.2014 - 09.2018
Team Leader - Service Delivery
Accenture Technology Solutions
08.2007 - 01.2014
Technical Engineer
Zustek Systems
06.2005 - 07.2007
Master of Science - Computer Science
Osmania University
04.2001 -
Similar Profiles
Sridhar Bettappa SrinivasSridhar Bettappa Srinivas
Senior Systems Engineer at Norwin TechnologiesSenior Systems Engineer at Norwin Technologies
SHARAN RSHARAN R
Systems Engineer (Cohesity & NetBackup) at Norwin technologiesSystems Engineer (Cohesity & NetBackup) at Norwin technologies
Rahul VashisthRahul Vashisth
Resource Manager at Norwin TechnologiesResource Manager at Norwin Technologies
Nevy GeorgeNevy George
Director of Talent Acquisition at Norwin TechnologiesDirector of Talent Acquisition at Norwin Technologies
Sangeetha NaikSangeetha Naik
Lead Software Engineer at Wells FargoLead Software Engineer at Wells Fargo