Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shylaja S

Bangalore

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Team Leader

Wipro Limited
Bangalore
09.2021 - Current
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Associate and POC

Wipro Limited
Bangalore
04.2019 - 09.2021
  • Identified opportunities for process improvement and cost savings initiatives.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Trained new associates on store operations, policies, and procedures.
  • Built relationships with customers by providing friendly customer service.

Education

Dayananda Sagar Institutions
Bangalore, India
06-2018

Narayana PU College
Bangalore,India
03-2015

Martin Luther English School
Bangalore, India
05-2013

Skills

  • Client Service
  • Team Supervision
  • Quality Improvement
  • Shift Scheduling
  • Work Planning
  • Documentation And Reporting
  • Mentoring
  • Goal Setting
  • Key Performance Indicators
  • Performance Evaluations
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • People Management
  • SOP Adherence
  • Team motivation

Languages

Telugu
First Language
Kannada
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Tamil
Beginner (A1)
A1

Timeline

Team Leader

Wipro Limited
09.2021 - Current

Associate and POC

Wipro Limited
04.2019 - 09.2021

Dayananda Sagar Institutions

Narayana PU College

Martin Luther English School

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Shylaja S