Shylaja Kumari K S

• Operation Management
• Sales Management
• Clinic Management
• Marketing Management
• Financial Management
• Strartegic Planning
• Team Leadership

As the Head of Operations Manager for Sales, Clinic, and Marketing, you will be responsible for overseeing and optimizing the operational, sales, clinic, and marketing functions of the organization. This role requires a strategic leader with a comprehensive understanding of sales management, clinic operations, and marketing strategies.

• Demonstrated leadership skills in managing projects from concept to completion.
• Developed strong communication and organizational skills through working on group projects.
• Worked effectively in fast-paced environments.
• Applied effective time management techniques to meet tight deadlines.
• Devise and implement action plans for achievement of financial targets of the center
• Oversee the processes, procedures, equipments and other facilities employed in IVF and ensure highest standards are followed.
• Ensure that in cases of IVF failure the necessary formalities & policies are followed and the agreed reimbursements are made.
• Ensure timely documentation is followed by consultants/doctors, RMOs/Clinical Coordinators, Counselors, Nurses, Pharmacists, embryologists.
• Ensure high standards of hygiene and cleanliness in order to avoid hospital acquired infections.
• Oversee safekeeping of center medical records and ensure availability of the same at all times for auditing & reference purposes.
• Maintain a database of total no of cases referred, direct walk ins, patient referral, successful ones, failure rate, reasons for failure and regularly update it to the Medical Director
• Maintain an efficient patient feedback and response system to ensure patient issues being resolved in timely manner.
• Oversee procurement, materials management and inventory management and ensure cost effectiveness
  

• Induction of New Hires.
• Maintenance of Personnel Files and Records.
• Maintenance of Relevant Employee Data.
• Coordinating with all Internal Departments in-terms of effective Functional Operation.
• Formulation & Implementation of various HR polices Processes and Systems based on the Business Requirement and Best Market Practices.
• Coordinating Objective Setting & Performance Appraisal with Delivery/Business Heads and Employees.
• Employee Counseling & Grievance Handling and Employee Relations.
• Manpower Planning.
• Implement and Maintenance of various Welfare Activities.
• Employee Retention.
• Ensure Compliances of all Manpower Statutory Requirements.
• Hands on experience in managing employer-employee relations, maintaining a peaceful and harmonious environment.
• Responsible for recruiting employees at Supervisory, Junior & Middle level.
• Well versed with statutory and social compliance and acts, with an ability to interact with government authorities and external agencies.
• Responsible for Monitoring Performance Appraisal System and reviewing the performance of employees to motivate them for better productivity.
• Interacting with contractors and suppliers and negotiate their terms of services.
• Responsible to Control and monitor Security system, Environment, Health and Safety Standards.
• Encouraging employees to give their suggestions to improve work environment and productivity.
• Responsible for Social Compliance Audit and up-keeping the organization standards.
• Responsible for Maintaining Discipline and Managing Misconducts, Grievance handling.
• Preparing Memos, Show Cause, Charge Sheets and Disciplinary Proceedings
• Preparing and Maintaining the MIS reports and submitting the same to the decision making panel of the Organization for fine-tuning the Business Strategies
• Providing necessary inputs for Reviewing and Upgrading Personal Policies, HR Manuals, Employee Manuals at Regular Intervals.
• Directly reports to the Manager – HR, Medical Administrator

• § Sourcing, screening, scheduling interview as per the requirement
• § Responsible for sending Offer Letters request to Head office.
• § Tracker for offers made & follow up with candidates
• § Guide new joinees to fill the joining kit
• § IT request & employee ID creation
• § Drafting of Welcome note for Senior Leadership
• § ID card & business card requests
• § Medical Insurance & ESI updating for employees
• § Collecting Investment declarations for tax computation
• § Assistance to new joinees for opening salary account.
• § Preparing Payroll
• § Sending PF - Nomination/transfer/settlement forms to PF department.
• § File Management for all employees and Senior Leadership
• Responsible for attendance records (Manual & software).
• § Collecting the Investment declaration for all new joinees.
• § Verifying bank details with the cheque / bank passbook
• § Tracking loan and other deduction details
• Handling Payrolls, Leaves, Attendance, appraisals, Transfers, Duty Roasters.
• § Issuing Clearance form
• § Preparing settlement copy to accounts for preparing cheque for resigned employee.
• § Relieving letter for resigned employees.
• § PF Settlement

• § Responsible for all International patients Leads.
• § Participate in process improvement initiatives
• § Coordinating with doctors regarding international patients related medical queries
• § Preparing daily reports of all the patients’ leads and update remarks in excel sheet.
• § Maintaining referral doctor details tracker on daily, weekly and monthly basis
• § Responsible for office accounts on daily basis (Petty cash)
• § Paying service tax and TDS payment on online
• § Responsible for raising invoices to hospitals and following the payments.
• § Preparing expenses report sending to respective department EOD.
• § Responsible for helping in auditing EOY.
• § Maintaining all expenses and payment invoice with voucher.
• § Preparing Salary Sheet

• Induction of New Hires.
• Maintenance of Personnel Files and Records.
• Maintenance of Relevant Employee Data.
• Coordinating with all Internal Departments in-terms of effective Functional Operation.
• Formulation & Implementation of various HR polices Processes and Systems based on the Business Requirement and Best Market Practices.
• Coordinating Objective Setting & Performance Appraisal with Delivery/Business Heads and Employees.
• Employee Counseling & Grievance Handling and Employee Relations.
• Manpower Planning.
• Implement and Maintenance of various Welfare Activities.
• Employee Retention.
• Ensure Compliances of all Manpower Statutory Requirements.
• Hands on experience in managing employer-employee relations, maintaining a peaceful and harmonious environment.
• Responsible for recruiting employees at Supervisory, Junior & Middle level.
• Well versed with statutory and social compliance and acts, with an ability to interact with government authorities and external agencies.
• Responsible for Monitoring Performance Appraisal System and reviewing the performance of employees to motivate them for better productivity.
• Interacting with contractors and suppliers and negotiate their terms of services.
• Responsible to Control and monitor Security system, Environment, Health and Safety Standards.
• Encouraging employees to give their suggestions to improve work environment and productivity.
• Responsible for Social Compliance Audit and up-keeping the organization standards.
• Responsible for Maintaining Discipline and Managing Misconducts, Grievance handling.
• Preparing Memos, Show Cause, Charge Sheets and Disciplinary Proceedings
• Preparing and Maintaining the MIS reports and submitting the same to the decision making panel of the Organization for fine-tuning the Business Strategies
• Providing necessary inputs for Reviewing and Upgrading Personal Policies, HR Manuals, Employee Manuals at Regular Intervals.
• Directly reports to the Manager – HR, Business Head.

Job Responsibilities: Admin Executive

• Documenting and maintaining of legal Documents.
• Co – coordinating with legal team for the renewal and updating of Legal documents.
• Submitting online reports for State Government on monthly basis of PCPNDT, Narcotic Drugs etc.,
• Cross checking all the IP & OP files on Weekly & monthly basis.
• Providing all the relevant documents to auditors during monthly & yearly audits.
• Visiting all the government offices if required for the updating & renewal of licenses.
• Preparing & submitting monthly internal reports to legal Team.
• Taking Care of purchase of Stationary – Consent forms, IP & OP records, Drapes, Instruments by coordinating with vendors.
• Coordinating and Helping marketing team in organizing in-house activities – Workshops, Health talks, Camps etc.,
• Booking Taxies, Hotels during the guests visit.

· Documentation

• Documenting and maintaining of patients OPD & IPD files
• Documenting patients medical records update by doctors in excel sheet
• Documenting patients results (Positive, Negative , Abortion, Ectopic, Twins, triple, biochemical pregnancy , going on pregnancy)
• Documenting all patients’ clinical data and same will present front of directors on monthly basis.

• Improving Operational Excellence of 50 bedded hospital
• Maintain close supervision on the daily functions of the staff.
• Coordinating with marketing team for updating data base
• Explain tariff to patient.
• To engage and coordinate with doctors, physicians, surgeons, nurses, health care technicians, other medical staff members.
• Follow ups payments for IP patients.
• Preparation of growth chart on monthly basis.
• Preparing monthly MIS and present front of Directors.