Shylender Alooru
Mumbai
Summary
Experienced Lean Six Sigma Green Belt Certified professional with 18 years in Banking and Insurance. Strong leadership skills in team management, focused on increasing profits and customer acquisition. Proficient in product development and market strategy, with a track record of analyzing customer needs and implementing innovative solutions. Effective communicator with a history of driving product performance and meeting business goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insurance Product Specialist - Revenue & Persistency Lead
DBS Bank India Limited
01.2025 - Current
- Drove insurance revenue growth and persistency across branch banking network by partnering with sales teams and leadership.
- Owned end-to-end persistency tracking, identifying leakage points and implementing corrective actions to enhance renewal ratios.
- Collaborated with sales and product teams to optimize customer retention strategies for long-term revenue sustainability.
- Managed insurance revenue accrual and income booking processes, ensuring accuracy and compliance with guidelines.
- Coordinated with finance, operations, and insurer partners to reconcile revenue and resolve discrepancies.
- Executed insurance certification programs across seller channels to expand the certified seller base.
- Designed metrics for certification adoption to increase active compliant sellers and improve insurance penetration.
- Prepared senior management reviews, translating data into actionable insights for strategic recommendations.
Assistant Vice President – Business Intelligence and Planning Manager
Yes Bank Limited
09.2022 - 12.2024
- Developed and implemented strategic plans to achieve organizational goals via sales alternate channels.
- Monitored effectiveness of strategic plans across banking products to boost customer engagement and revenue.
- Collected and analyzed data from diverse sources to identify trends supporting business growth.
- Created data models for customer databases, maintaining dashboards for data-driven decision-making.
- Collaborated with senior leadership to align initiatives with overarching business objectives.
- Identified potential risks and opportunities related to strategic initiatives for informed planning.
- Conducted research and competitive analysis to uncover growth opportunities for strategic planning.
- Coordinated interdepartmental efforts to ensure execution and alignment of strategic plans.
Assistant Vice President – Renewals & Retention, Customer Service & Direct Marketing
ManipalCigna Health Insurance Company Ltd.
11.2015 - 09.2022
- Responsible for Managing Pan India Retail renewals portfolio for the organization and delivering results through call centre and through Co-ordination with multiple distribution Channels.
- Ensured retention renewal base through strategic engagement with customers and stake holders including top Insurance agents / Partners.
- Delivered retention rate of over 80% in Agency channel & Corporate Agents and Broking channel renewal base.
- 70%+ in renewal base of Bancassurance channel.
- Analysing performance trends of the renewal database across channels and partners and deriving and implementing actionable insights to enhance the renewal performance.
- Improved the renewals collection by successfully implementing incremental revenue collection strategies like segregation of renewal base based on the renewal year (First renewal and subsequent renewal), website enhancement, Renewal SMS creation and integration with multiple systems.
- Managed the Inbound and Emails channel for the organization as a Customer Service Lead.
- Improved Service Levels across multiple customer service channels through detailed trend analysis and optimization of resources to deliver effective results through efficiency building.
- Implemented new ideas to enable Customer Self-service options and hence reducing the overall customer service volumes and hence reducing the manpower and cost.
- Experience of managing multiple telemarketing vendors to ensure a profitable portfolios.
- Responsible for managing the new business portfolio for the Direct Marketing channel for the current company.
- Demonstrated a profitability of 2X on the money spent by the organization.
- Winner of the Champ award for the performance demonstrated in this profile.
Personal Banking Officer – Retail Banking and Wealth Management
HSBC Bank Middle East
- Maximize sales opportunity from allocated territory & companies.
- Managing Personal Loan, Credit card and Account leads.
- Improve customer perception and service standards by monitoring and reviewing procedures and reducing number of processing errors.
Sr. Relationship Officer –Personal Loans, Retail Banking Group
Mashreq Bank
Abu Dhabi
- Generation of new leads for banking products through interaction with clients and converting leads into business.
- Building client’s network in prospective areas and promoting banking products.
- Marketing banking products including Personal Loans, credit cards, Current account and savings account – CASA and Bancasurrance products.
Deputy Manager – Branch Banking operations & Customer service
HDFC Bank Ltd
Mumbai
- Ensuring Customer Service quality and customer management.
- KYC and AML compliance monitoring & reporting.
- Large and Suspicious transaction reports (LTR & STR) reporting for the branch.
- Managing Operations for A/c opening, Fixed Deposit, and Forex procedures.
Vendor Relationship Manager
CITIGROUP - GCG
Mumbai
- Managing a team of 125 tele-callers and responsible for generation of quality leads, co-ordinating with front end team.
- Responsible for achievement of lead target, meeting targets and Revenue targets for the vendor channel.
- Co-ordinating with stake holders to ensure lead conversions and Business achievement.
Branch Operations Executive
Kotak Mahindra Life Insurance Ltd
Thane
- Scrutinising Life Insurance application forms.
- Conducting underwriting of Life insurance applications.
- Logging in of proposal forms in a dedicated Life insurance processing system LifeAsia.
- Maintaining record of bounced cheques logged in at the branch, following up with customers to issue a fresh cheque and clear the case from the cheque bounce bucket.
- Preparing, Maintaining and sharing regular MIS on branch activities related to new business, policy servicing, renewals and other related data.
- Servicing the queries raised by customers through walk in, over the phone or via email or escalation.
- Ensuring a Turn Around Time (TAT) of 1 day for new business, 1 day for banking of cheques, 2 days for Policy servicing.
- Handling responsibilities of accepting cash and cheque for new business and renewal and depositing the same within 1 day of receipt.
- Ensuring rework ratio for new business, policy servicing requirements is less than 2%.
- Reconciling cheques and cash received in the branch on a weekly basis and sharing the reconciliation report with the management.
Education
Bachelor of Business Administration - Distinction
Mumbai University
Mumbai, India01.2008
Skills
- Insurance Renewal management
- Business & Strategic Planning and Cost Control
- Business Analytics and Intelligence
- Branch Banking Team Handling
- Branch audit, risk and control
- Customer Service Operations
- Digital Marketing
- Custodian & Operations Management
- Client & Vendor Management
- Self-motivated & Team player
- Customer relationship management
- Strategic planning
- Revenue optimisation
- Data analysis
Certification
- IRDAI IC 38 Certified – Specified Personnel
- Lean Six Sigma – Green Belt Certified
- Attended training for Customer first / Customer service excellence
- Attended training for how to advanced training on Insurance selling
- Attended training from NISM for marketing Mutual Fund products in India mandated by AMFI
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Marathi
Proficient
C2
Telugu
Proficient
C2
Interests
Traveling through the country and exploring off-beat locations in India Passionate about driving and have explored various locations in India
Timeline
Insurance Product Specialist - Revenue & Persistency Lead
DBS Bank India Limited
01.2025 - Current
Assistant Vice President – Business Intelligence and Planning Manager
Yes Bank Limited
09.2022 - 12.2024
Assistant Vice President – Renewals & Retention, Customer Service & Direct Marketing
ManipalCigna Health Insurance Company Ltd.
11.2015 - 09.2022
Personal Banking Officer – Retail Banking and Wealth Management
HSBC Bank Middle East
Sr. Relationship Officer –Personal Loans, Retail Banking Group
Mashreq Bank
Deputy Manager – Branch Banking operations & Customer service
HDFC Bank Ltd
Vendor Relationship Manager
CITIGROUP - GCG
Branch Operations Executive
Kotak Mahindra Life Insurance Ltd
Bachelor of Business Administration - Distinction
Mumbai University