Sia Muang

Collaborated with team members to achieve daily productivity goals.

• Sorted packages to ensure prompt delivery, enhancing customer satisfaction.
• Utilized scanning equipment to maintain accurate tracking of package locations during sorting.
• Teamed up with colleagues to uphold cleanliness and organization in the work area.

Welcomed guests upon arrival and managed reservations by phone and in person to ensure efficient seating and a positive dining experience. Coordinated with servers to maintain smooth service flow and responded promptly to guest inquiries. Provided attentive customer service by anticipating guest needs, assisted with training new hosts, and supported other staff by busing tables or delivering food when needed.

• Worked at a family-owned business, Neisawh Family Restaurant & Grocery, taking on multiple roles including server, host, and cashier to support daily operations. Provided service to a high volume of customers by taking and entering orders into the point-of-sale system, handling cash transactions accurately, and assisting guests with questions or concerns in a professional manner. Helped manage inventory, completed opening and closing duties such as preparing the dining area and restocking supplies, and stepped in wherever needed to keep operations running smoothly. The role required strong teamwork, communication, and problem-solving skills while adapting to the fast-paced environment of a small, family-run business.

Greeted customers and answered inquiries to enhance shopping experience, processed transactions using point-of-sale system, organized merchandise, and restocked displays to maintain store appearance. Collaborated with team members to achieve daily sales goals and support store initiatives while monitoring inventory levels and reporting discrepancies.

• Assisted customers in locating desired products, improving their shopping experience through effective communication and personalized service.
• Arranged displays and replenished shelf stock to maintain an attractive store appearance.
• Collaborated with colleagues to create a welcoming shopping environment, contributing to overall customer satisfaction.