Sibananda Das
Cabin Service Director
Cuttack,Odisha
Summary
Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organisational and motivational skills. Clear understanding of the expectation and motivated to learn, grow and excel in the organisation.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Cabin Services Instructor ( Part Time )
Qatar Airways
Doha, Qatar
02.2022 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Prepared and presented supplementary learning material to support structured lessons.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored participant workflow and behaviors throughout training process.
Cabin Services Director
Qatar Airways
Doha, Qatar
03.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Trained and mentored new personnel hired to fulfill various roles.
- Maintained a periodical assessment on the employees and communicated the scores to the organisation to keep a track on the performance.
Cabin Attendant
Jet airways
Mumbai, Maharashtra
01.2008 - 03.2010
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
Customer Service Representative
Kingfisher Airlines
Kolkata, West Bengal
08.2007 - 01.2008
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Agent
GE
Hyderabad , Telangana
08.2006 - 06.2007
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion and access to services.
Education
Bachelor Of Science -
Utkal University
India 05.2002 - 05.2005
Skills
Guest services expertise
Team Player
MS Office / Excel sheets
Written Communication
Decision Making
Organization and Time Management
Dependable and Responsible
Performance improvement
Employee training
Leadership
Cultural awareness
Timeline
Cabin Services Instructor ( Part Time )
Qatar Airways
02.2022 - Current
Cabin Services Director
Qatar Airways
03.2010 - Current
Cabin Attendant
Jet airways
01.2008 - 03.2010
Customer Service Representative
Kingfisher Airlines
08.2007 - 01.2008
Customer Service Agent
GE
08.2006 - 06.2007
Bachelor Of Science -
Utkal University
05.2002 - 05.2005