SIBASANKAR ROUT
BHUBANESWAR
Summary
Dedicated to maintaining smooth and efficient workshop operations and skilled in keeping employees focused on producing exceptional work. Proficient in supply, team and project oversight. Top-notch skills in building relationships, solving problems and communicating with people at all levels. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Workshop Manager
PGL RAMJI MOTORS PVT LTD. (HONDA)
BHUBANESWAR
09.2022 - Current
- Developed and implemented safety protocols for the workshop.
- Organized and managed daily workflow of staff members in the workshop.
- Provided technical support to workshop personnel.
- Reviewed and approved job orders, estimates, and invoices.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Monitored inventory levels of parts and supplies needed for operations.
- Hired, trained, supervised, coached and evaluated employees as necessary.
- Resolved customer complaints regarding product quality or service rendered by the workshop staff.
- Cooperated with other departments in order to achieve organizational objectives.
- Analyzed data from production logs to identify areas of improvement in efficiency or output quality.
- Maintained records of all activities related to the operation of the workshop.
- Assessed employee skillsets and identified training needs accordingly.
- Conducted regular audits of tools, machinery, materials, products and services provided by the shop.
- Implemented process improvements that increased productivity while reducing costs.
- Supervised use, maintenance and replacement of workshop tools, equipment and materials.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
SERVICE MANAGER
ESSEN AUTOMOBILES (HERO MOTOCORP)
Cuttak
04.2019 - 08.2022
- Daily review Service Consultant wise as per their Monthly Targets
- Managing vehicle In-warding & Out-warding in the vehicle reception area, Minimizing customer waiting time on Arrival & customer delivery time
- Root causes Analysis and creating on action plan for the daily workshop works
- Daily review of Floor Supervisor flowchart sheet for the quality service of the vehicles
- Daily review of Quality Inspection on Repair Quality through FQI (Final Quality Inspection)
- Monthly review & planning for the workshop assets
- Ensuring quality standards as the basis for ensuring quality satisfactions
- Ensuring availability of trained Manpower on the Workshop floor for the Quality works
- Monitor Targets Achievement on a Daily basis and planning for the month.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created standard operating procedures for all service functions.
- Collaborated with customers to offer solutions to service needs.
SERVICE MANAGER
ANMOL MOTORS (ROYAL ENFIELD)
Cuttak
10.2018 - 03.2019
- Daily review Service Consultant wise during morning meeting
- Daily review of Service Marketing Executive wise during morning meeting, Managing vehicle in-warding & Delivery in the vehicle reception area, Minimizing customer waiting time on Arrival & customer delivery time
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Root causes Analysis of low CSAT from in moment, creating on action plan
- Daily review of Floor Supervisor during morning meeting
- Daily review of Quality Inspection on Repair Quality
- Monthly review & Planning for the workshop
- Ensuring quality standards as the basis for ensuring quality satisfactions
- Ensuring availability of trained Manpower on the Workshop floor
- Monitor Targets Achievement on a Daily basis.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
CLIENT SUPPORT EXECUTIVE
NETTANTRA TECHNOLOGIES PVT LTD.(FDS)
BHUBANESWAR
07.2018 - 09.2018
- To handle different Clients for different work visions
- Peer-to-peer business on basic tools like CRM, Zoiper, Telex
- Provided technical support to clients in a timely manner.
- Assisted customers with product features, setup, and troubleshooting issues.
- Managed client relationships through effective communication techniques.
- Monitoring all the new aspects and retrieving data about new technologies like Block chain, Bit coins, Crypto currency and all
- Client servicing and Client support working profile on different modules
- Provided administrative support to the executive, including researching, preparing, and summarizing reports, as needed
- Provided support to executive staff by preparing presentations, taking minutes, and organizing meetings
- Maintained effective client relationships, ensuring client satisfaction and loyalty
- Conducted detailed research and analysis of complex legal issues to develop strategic arguments in support of client’s position
- Conducted in-depth assessments to identify individual needs and strengths, resulting in tailored support plans for each client.
SERVICE ENGINEER- HL
KALINGA AUTOMOBILES PVT LTD. (JCB)
BHUBANESWAR
06.2016 - 05.2018
- To do the Maintenance and Services of the Hydraulic Machines (Track Excavator, Backhoe Loader, Compactor)
- Carried out schedule Maintenance, warranty jobs& Troubleshooting of various problem of above machines
- PDI check of the Machines which are unloaded at customer sites
- Updating data to maintain departmental records & database
- Developed a customer service dashboard to visually represent customer service metrics in real-time
- Trained and supervised junior staff on customer service protocols, resulting in improved customer service standards.
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Provided technical support for customers on site or remotely via phone or email.
- Analyzed complex problems and identified root causes of system failures.
- Prepared detailed reports of system performance after installation or upgrades.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Maintained accurate records of work performed in order to ensure quality assurance.
OFFICER-VEHICLE INSPECTOR
MAHINDRA FIRST CHOICE WHEELS LTD. (MAHINDRA)
BENGULURU
12.2014 - 03.2016
- To do the Inspection, Maintenance and Services of vehicles so as to check the Performances & Efficiency of that vehicle along with engine characteristics and Also Durability & Reliability of vehicle accessories and all body works
- Updating data to maintain departmental records & database along with financial paperwork for the financial clients.
- Monitored all operations for potential security risks and threats.
- Supervised subordinate staff in carrying out daily duties and activities.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Reviewed employee performance evaluations for accuracy and completeness.
- Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Recommended changes in procedures to emphasize officer safety.
Education
B.TECH - Mechanical Engineering
GIACR ENGG. COLLEGE
RAYAGADA10-2014
Computer Science And Programming
Kendriya Vidyalaya No 3
BHUBANESWAR04-2010
Class X - Science Education
ODM PUBLIC SCHOOL
BHUBANESWAR04-2008
Skills
- Quick learner
- Creativity and Innovation
- Equipment Troubleshooting
- Workshop supervision
- Scheduling and Planning
- Maintenance Management
- Relationship Building
- Strategic Planning
- Multitasking
- Goal Setting
- Analytical Skills
- Problem-solving abilities
- Data Analysis
- Time management abilities
- Team Management
- Active Listening
- Effective Communication
- Community Outreach
- Interviewing skills
- Budget Administration
- Task Prioritization
- Adaptability
- Professionalism
- Organizational Skills
- Self Motivation
- Adaptability and Flexibility
- Effective customer communication
- Teamwork and Collaboration
- Service planning
Accomplishments
- BEST DRAWING & SKETCHING ARTIST
- BEST HANDSPEED WRITER
Languages
ODIA
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Workshop Manager
PGL RAMJI MOTORS PVT LTD. (HONDA)
09.2022 - Current
SERVICE MANAGER
ESSEN AUTOMOBILES (HERO MOTOCORP)
04.2019 - 08.2022
SERVICE MANAGER
ANMOL MOTORS (ROYAL ENFIELD)
10.2018 - 03.2019
CLIENT SUPPORT EXECUTIVE
NETTANTRA TECHNOLOGIES PVT LTD.(FDS)
07.2018 - 09.2018
SERVICE ENGINEER- HL
KALINGA AUTOMOBILES PVT LTD. (JCB)
06.2016 - 05.2018
OFFICER-VEHICLE INSPECTOR
MAHINDRA FIRST CHOICE WHEELS LTD. (MAHINDRA)
12.2014 - 03.2016
B.TECH - Mechanical Engineering
GIACR ENGG. COLLEGE
Computer Science And Programming
Kendriya Vidyalaya No 3
Class X - Science Education
ODM PUBLIC SCHOOL
Projects Completed
- Internship training Project on DEFECTS IN MANIFOLD OF R29B ENGINE under the guidance of Mr. B.MARNDI (Dy.Manager) HAL, KORAPUT.
- Minor Project on DIFFERENT TYPES OF COUPLING AND GENEVA MECHANISM under the guidance of Er. P. C. BEHERA (Lecturer in Dept. of Mechanical Engineering).
- Major Project on STEALTH WATER SURFACE VEHICLE under the guidance of Er. P. C. BEHERA (Lecturer in Dept. Of Mechanical Engineering).
Major Courses Undertaken
- CATIA
- AUTOCAD
- CNC TURNING AND MILLING
Personal Information
Date of Birth: 01/06/93
Hobbies and Interests
- Automobiles designing & sketching
- Volleyball, Cricket & Mobile Games
- Riding bikes & Driving cars
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsReferences
References available upon request.
Interests
Automobiles designing and sketching
Projects Completed
- Internship training Project on DEFECTS IN MANIFOLD OF R29B ENGINE under the guidance of Mr. B.MARNDI (Dy.Manager) HAL, KORAPUT.
- Minor Project on DIFFERENT TYPES OF COUPLING AND GENEVA MECHANISM under the guidance of Er. P. C. BEHERA (Lecturer in Dept. of Mechanical Engineering).
- Major Project on STEALTH WATER SURFACE VEHICLE under the guidance of Er. P. C. BEHERA (Lecturer in Dept. Of Mechanical Engineering).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Major Courses Undertaken
- CATIA
- AUTOCAD
- CNC TURNING AND MILLING
Personal Information
Date of Birth: 01/06/93
Hobbies and Interests
- Automobiles designing & sketching
- Volleyball, Cricket & Mobile Games
- Riding bikes & Driving cars
References
References available upon request.
Similar Profiles
SUBAHU LOHIASUBAHU LOHIA
General Manager at Paradise Honda (M B Motors Pvt. Ltd.)General Manager at Paradise Honda (M B Motors Pvt. Ltd.)
ANKIT CHANDANKIT CHAND
Customer Service Advisor at Sughoi Motors Pvt Ltd Honda Cars DealerCustomer Service Advisor at Sughoi Motors Pvt Ltd Honda Cars Dealer
Sam BrowningSam Browning
Assemly Line at HondaAssemly Line at Honda
Kartikey PandeyKartikey Pandey
Curriculum Developer - Logical Reasoning & Mathematics at Kidway Education Pvt. Ltd.Curriculum Developer - Logical Reasoning & Mathematics at Kidway Education Pvt. Ltd.
GAUTAM VATSGAUTAM VATS
Junior Research Fellow at National Bureau of Plant Genetic Resources (NBPGR)Junior Research Fellow at National Bureau of Plant Genetic Resources (NBPGR)