SIBI C

• Managed branch operations for South Indian Bank retail banking services.
• Coordinated cross-selling efforts for deposits, loans, and banking products to drive revenue growth.
• Supervised staff schedules and work allocation to maintain high customer service standards.
• Resolved customer escalations and service issues promptly to enhance customer satisfaction.
• Reviewed loan applications and verified supporting documents for compliance.
• Ensured compliance with KYC, AML, and RBI banking guidelines.
• Monitored loan processing, account opening, and deposit documentation.

• Posted at our Madurai Regional Office to assist with a new branch opening.
• Managed branch operations at The South Indian Bank Ltd.
• Collaborated with Regional Office team to ensure smooth branch operations.
• Processed customer account openings and service requests.
• Checked KYC documents for compliance with regulatory standards.

• Assisted Banking Operations Group in managing Payments and Settlement Systems processes.
• Partnered with team overseeing bank's Clearing and NACH operations under National Grid to enhance operational efficiency.

• Achieved all business parameters during 2nd quarter of financial year 2017-18, marking a significant milestone in banking career.
• Managed Branch Nallanur in Dharmapuri District for 2 years, resulting in growth of gold loan portfolio and retail loans.
• Managed branch operations at South Indian Bank Thavittupalayam office
• Supervised staff scheduling, task allocation, and daily service coordination
• Monitored deposit, loan, and cash handling processes

Managed banking technology support for South Indian Bank branch users

• Collaborated with Core Banking Solutions team to resolve CBS-related issues for branches.
• Monitored daily ICT operations for secure banking service continuity
• Resolved employee inquiries to ensure smooth system operation across applications, systems, and network access

• Verified KYC documents as Compliance Officer for Madurai Region, ensuring compliance with KYC due diligence and AML standards.
• Reviewed branch KYC and AML records for regulatory adherence.
• Monitored regional office compliance with RBI guidelines and bank policies.