Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AMANJOTH K. S

IT ADMINSTRATION
Kodungallur

Summary

Experienced computer networking professional seeking a reputable organization to showcase and enhance analytical, problem-solving, and technical skills. Dedicated to leveraging expertise in optimizing network performance, implementing security measures, and troubleshooting complex issues. Proven track record of successfully managing large-scale projects and collaborating with cross-functional teams to achieve business objectives. Committed to staying updated with emerging technologies and industry trends to drive continuous improvement in network infrastructure.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Jr. LINUX ADMINISTRATOR

VSNOC-ITES
ERNAKULAM
12.2021 - 01.2025
  • Company Overview: Web hosting and server management provides professional helpdesk support around the clock with guaranteed response and resolution time
  • Provided technical support via helpdesk and telephone, resolving customer inquiries and issues in a timely and professional manner
  • Troubleshot and resolved server issues, ensuring minimal downtime and optimal performance
  • Monitored servers for stability, taking proactive and reactive measures to prevent and correct issues
  • Performed L1 and L2 operations, including customer environment and network monitoring
  • Managed billing and hosting solutions for customers through a ticketing system
  • Handled wholesale VoIP services, including terminations, DID, toll-free origination and termination, and calling card services for carriers
  • Ensured security of servers and customer data, maintaining confidentiality and integrity
  • Managed Linux environment architecture and operational support, ensuring reliability and efficiency
  • Developed and maintained system-level applications through shell scripting (BASH)
  • Provided fanatical support to customers, delivering innovative solutions for sustainable and maintainable environments
  • Deployed, monitored, and supported hosted applications, collaborating with internal customers, corporate and vendor IT staff to ensure world-class production support
  • Maintained servers at the state-of-the-art level in terms of security and reliability
  • Web hosting and server management provides professional helpdesk support around the clock with guaranteed response and resolution time
  • Enhanced system performance by optimizing Linux server configurations and implementing efficient backup procedures.
  • Assisted in the migration of legacy applications to newer platforms, minimizing disruption to end-users during the transition process.
  • Resolved technical impediments by liaising with vendors or open-source communities.
  • Collaborated with cross-functional teams to troubleshoot network issues, resulting in improved overall system stability.
  • Monitored system logs and performed routine maintenance tasks, ensuring optimal server performance at all times.

IT Support Engineer

CTS Infotech
ERNAKULAM
08.2021 - 10.2022
  • Help Desk Support: Respond to technical support requests via phone, email, chat, or in-person, providing timely and effective solutions
  • Identify and resolve technical issues, such as hardware malfunctions, software conflicts, or network connectivity problems
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

NETWORK ENGINEERING -

Indian Council For Technology And Training (IIAT)
ERNAKULAM
03.2021 - 08.2021

BACHEROR'S DEGREE(BSc) - Electronics

MG UNIVERSITY
ERNAKULAM
06.2017 - 03.2020

VHSC - Agro Machinery and Power Engineering

BOARD OF VOCATIONAL HIGHER SECONDARY EXAMINATION
THRISSUR
06.2015 - 03.2017

Skills

C

JAVA

HTML

MS 365

Excel

Word

PowerPoint

SQL

Outlook

Linux Administration (Ubuntu, CentOS, RHEL)

Server Troubleshooting and Monitoring

Helpdesk and Telephone Support

VoIP Services (Terminations, DID, Toll-Free)

Billing and Hosting Solutions

Security and Data Protection

IT Service Management (ITSM) frameworks (ITIL)

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Certification

CCNA

Timeline

Jr. LINUX ADMINISTRATOR

VSNOC-ITES
12.2021 - 01.2025

IT Support Engineer

CTS Infotech
08.2021 - 10.2022

NETWORK ENGINEERING -

Indian Council For Technology And Training (IIAT)
03.2021 - 08.2021

BACHEROR'S DEGREE(BSc) - Electronics

MG UNIVERSITY
06.2017 - 03.2020

VHSC - Agro Machinery and Power Engineering

BOARD OF VOCATIONAL HIGHER SECONDARY EXAMINATION
06.2015 - 03.2017

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