Sibten Singaporewala

As the IT Team Leader, I was responsible for the Implementation & Commissioning of the following systems for the Mall

• Network Infrastructure: L2 & L3 devices, VLANS, Firewalls & Access Points.
• Hypermarket POS system: Integration with Payment Gateways, SAP and other peripheral devices.
• Electronic Security systems: CCTV & Access Control
• BMS Systems
• Retail Analytics: ADSR Implementation for Retailers.
• IP Telephone Infrastructure: VOIP server, Network and end-devices.
• Server Configuration & Management : POS, RODC, Video Recording Server, Analytic Server
• IT Helpdesk Management
• Mentored and guided employees to foster proper completion of assigned duties.
• Implemented new working processes to deliver multiple improvements.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Coordinated weekly meetings for internal and external groups.

• Responsible for designing and managing entire Telecom infrastructure of 8 Malls on Build/Own/Operate model.
• Providing Voice, Data, Intercom and Wi-Fi services with various plans and models to various retailers.
• Coordinating with various service providers like Tata Communications, Reliance, Airtel etc for PRI lines and data connections, and terminating multiple service providers on single EPABX network for redundancy and uptime guarantee.
• Consulting and providing support to BMS team for Access Control, BMS, Fire Alarm System, IAS & CCTV Setup.
• Managed teams across other implementation partners.

• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded complete Pre-Sales Support for Electronic Security Systems, Networking Solutions & BMS systems for the company and converted 90% inquiries of RFID into firm Business.
• Conducted one on one session with clients to assess client needs and expectations and ensure project delivery within deadline.
• Maintained customers existing revenue spend and strategically sold additional products and services.

• Developed and initiated projects, managed costs and monitored performance.
• Managed projects from procurement to commission.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Successfully presented products and addressed questions from prospective customers at various commercial and technical trade shows and secured additional business.

• Spearheaded complete key activities for TIFRAS major clients like Ericsson, Alcatel-Lucent & Nokia Siemens Networks (NSN), resolved project related issues, technical queries, client vendor coordination, reviewing quotations and specifications of various communication equipments.