Siby Anthony

Gurgaon

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

years of post-secondary education

Work History

Customer Advisor

Concentrix

02.2022 - Current

Accurately listen to, record and respond to customer communications.
Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining high level of service quality.
Increased customer loyalty by consistently delivering high level of service that exceeded expectations.
Direct incoming customer queries to advice or service that will meet their needs.
Work quickly and efficiently and within company guidelines.
Communicate in friendly and professional manner and customers and internal departments.
Upsell products or services as appropriate.

Education

Bachelor of Commerce - Accounting And Finance

Delhi University

New Delhi, India

01.2017 - 01.2019

Skills

CRM Software

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Timeline