Siby Anthony
Gurgaon
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Advisor
Concentrix
Gurgaon, India
02.2022 - Current
- Accurately listen to, record and respond to customer communications.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining high level of service quality.
- Increased customer loyalty by consistently delivering high level of service that exceeded expectations.
- Direct incoming customer queries to advice or service that will meet their needs.
- Work quickly and efficiently and within company guidelines.
- Communicate in friendly and professional manner and customers and internal departments.
- Upsell products or services as appropriate.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
New Delhi, India 01.2017 - 01.2019
Skills
CRM Software
Complaint Handling
Active Learning
Call Documentation
Time Management
Leadership Skills
Problem-solving aptitude
Analytical Thinking
Timeline
Customer Advisor
Concentrix
02.2022 - Current
Bachelor of Commerce - Accounting And Finance
Delhi University
01.2017 - 01.2019