Sidaarth Ushar Bhanja
Kolkata
Summary
Hospitality professional with strong background in managing restaurant operations, staff training, and customer service. Adept at overseeing inventory, coordinating with suppliers, and ensuring compliance with health and safety standards. Skilled in enhancing guest experiences and driving team performance.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Myles High Bake House
Goa
04.2024 - 02.2026
- Ordered supplies from vendors while adhering to budget constraints.
- Trained staff in food preparation, money handling, and cleaning procedures.
- Supervised a team in customer service, food safety, and operational protocols.
- Maintained safe working and guest environments to minimise injury risks.
- Scheduled employees to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
Restaurant Manager
Marbella's Restaurant
Kolkata
02.2019 - 02.2024
- Assisted in food preparation and presentation to meet quality standards.
- Facilitated weekly team meetings to address performance and provide support.
- Supported customer needs by evaluating service areas and prioritising tasks during busy periods.
- Coordinated daily operations of restaurant including staff scheduling, budgeting, and inventory management.
- Handled accounts payable and receivable alongside payroll tasks.
- Assigned tasks to staff while establishing priorities and objectives.
- Engaged with guests to gather feedback, resolve concerns, and ensure beverage refills.
- Organised employee schedules to maintain adequate staffing levels during shifts.
Restaurant Manager
Albaik Food Services Company Ltd.
Saudi Arabia
11.2015 - 11.2018
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
Asst. Restaurant Manager
Something Different
Andamans
02.2012 - 02.2015
- Maintained records of sales transactions and financial information.
- Assisted in analysing customer feedback to identify trends.
- Supported cleanliness inspections of dining and serving areas.
- Aided in delegating work to staff by setting priorities and goals.
- Helped enforce cleanliness and organisation standards throughout work areas.
- Oversaw food preparation and presentation according to quality standards.
- Ensured accurate fulfilment of all customer orders.
- Checked with guests to gather feedback on food served and resolve issues.
- Monitored food quality and portion sizes while adjusting prices as needed.
- Conducted regular inspections to ensure cleanliness in all bar and Front of House (FOH) areas.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
Food and Beverage Executive
The Park
Visakhapatnam
10.2010 - 12.2011
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Participated in weekly meetings with management team to discuss progress on goals and objectives.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Implemented systems to track inventory levels and ensure product availability at all times.
- Visakhapatnam
Food and Beverage Associate (Floor Manager)
Inox Leisure Ltd.
Bangalore
08.2009 - 06.2010
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Prepared and served drinks and food items according to company standards.
- Provided assistance to kitchen staff when needed for tasks such as dishwashing or prepping ingredients for meals.
- Refilled condiments, napkins and server workstations.
- Resolved customer complaints in an efficient and friendly manner.
- Stocked shelves with merchandise as needed throughout the day.
- Organized deliveries of food orders from vendors to ensure accuracy of products received.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Adhered to all safety and sanitation guidelines while preparing food items.
- Performed inventory checks on a daily basis to ensure availability of necessary supplies.
- Packaged and bagged cooked food and prepared items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Worked effectively in team environments to make the workplace more productive.
- QSR
Education
Diploma - Hotel and Catering Management
Metro School of Hotel Management
Bachelor of Commerce -
North East Christian University
ISCE -
St. Paul's day school
KolkataICSCEE -
St. Paul's day school
KolkataSkills
- Customer service
- Team building
- Inventory control
- Staff motivation
- Menu planning
- Operational efficiency
- Performance analysis
- Shift scheduling
- Sanitation standards
- Inventory control and record keeping
- Staff training and development
- Quality Assurance
Accomplishments
- Certified as consummate host for the Princess Cruise Lines USA
- Certified Taste Maker from Smirnoff
- Participated at the Epicurious Hospitality Award, Hyderabad
Languages
Bengali
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Custom Section
- Passed with Merit ESOL from University of Cambridge
- Certified Tastemaker for Smirnoff India
- Attended a program on Personality Development held at CAI Hyderabad
- Participated in the Epicurus Hospitality Award at Hyderabad
- Certificate of Merit from Association of Catering Professionals in Quiz Competition
- Training with ITC MARATHA Mumbai in all Operational Departments
- Certified as Consummate Host from the Princess Cruises
Hobbies and Interests
- Food Photography
- Plating Trends
Personal Information
Passport Number: T2210796
Timeline
Restaurant Manager
Myles High Bake House
04.2024 - 02.2026
Restaurant Manager
Marbella's Restaurant
02.2019 - 02.2024
Restaurant Manager
Albaik Food Services Company Ltd.
11.2015 - 11.2018
Asst. Restaurant Manager
Something Different
02.2012 - 02.2015
Food and Beverage Executive
The Park
10.2010 - 12.2011
Food and Beverage Associate (Floor Manager)
Inox Leisure Ltd.
08.2009 - 06.2010
Diploma - Hotel and Catering Management
Metro School of Hotel Management
Bachelor of Commerce -
North East Christian University
ISCE -
St. Paul's day school
ICSCEE -
St. Paul's day school