Siddareddy Prathap Reddy

• Working in a 24/7 hours Support IT Infrastructure

•Alerts we have received in NNMI, Sitecope, OBM, Appdynamics and SolarWinds.

• Monitoring and alerting of networks, storage, cloud services virtualization, server and OS, databases, middleware and business applications

• Prompt action on any critical alerts which include performance and availability alerts Monitoring of data cent assets to make sure there are no issues with hardware and software issues based on trend analysis and apm work with infra teams to have initial trouble shoot heightening via mail or common communication groups.

• Handling incident response activities including triage, incident management, root cause analysis, escalations, notifications and communication.

• Perform assigned daily, weekly and monthly operations maintains duties Proficient in monitoring and supporting critical manage network elements using real time alarming of network fault notification.

• Interfacing with network vendors to fix issues and initiating, updating, tracking and closing the trouble ticket.

• Good experience in ITIL Process or improving it services entailing continual service improvement, problem management , service operations, service transition and service Design & strategy

Expertise in handling problem / Escalation / Incident management by restoring normal service operation at the earliest and minimize adverse impact on business operations

• Working in a 24/7 hours Support .

• Deal with difficulties in accordance with the ITIL methodology.

• Alerts we have received in SCOM, Zabbix, Grafana and SolarWinds. We have to check whether alert is true positive or false positive.

• If it is true positive, we need to do basic troubleshooting.

• On basis of severity of alerts we will raise Trouble Ticket in within

SLA.

• Trouble Ticket will assign to ctive teams for resolve the issue.

• Continually troubleshoot network issues and update escalation tickets for higher Management.

• Proactively track network performance and deliver statistics and reports on it.

• Contribute to the body of knowledge and make suggestions for ongoing advancements in technology, process, and work flow.

• working on incidents and change requests

• Tools for checking servers, routers, switches, firewalls, and services for problems.

• Monitoring server utilization and gateway server performance.

• Patching updates, doing sanity tests, decommissioning, and logging into the database server to attempt to resolve issues if a page won't load.

• Restarts of services and servers.

• It's crucial to monitor the usage of network-related routers and switches as well as their interfaces. ISP also complete the Routing

section.

• Before moving on with an inquiry to address the issue, we must first determine whether an event or alert is a genuine positive or a false positive.

• Basic Alert troubleshooting needs to be finished.

• To create tickets and escalate issues, SLA must be met in accordance with Service Impact.

• Requires adherence to resolve the problem.

• The Alerts' basic troubleshooting needs to be completed.

• To create tickets and escalate issues, SLA must be met in accordance with Service Impact.

• Involving the Server, Network, and ISP teams in Bridge calls that include a clear issue or demand more investigation

• The Operations Team, Client, and Management teams must make decisions regarding urgent and ongoing issues.

• Assisting all teams with on-site tasks.

• Returning calls from clients and resolving their issues

• Taking RCA to fix the issue.