Developer and Analysts for Service Now
SIDDARTH MADHIVANAN
Team Lead - Procurement Buy And Pay (ANZ Bank)
Bangalore
Summary
To excel on almost all the opportunities thereafter arrives in the path of my career. And to be loyal by providing the best of my knowledge towards roles and responsibilities, that helps to contribute the growth of my career and the organisation.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Finance and Accounting Specialist
IBM India Pvt Ltd
Bangalore
09.2016 - 01.2022
- Duration : 6 Years
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Worked for the client Telstra (An Australian mobile network public company offering various products and bundles under their prepaid or postpaid connections to customers)
- Got an appreciation for playing key call out on identifying and handling unique customer queries and effecting communication skills.
- Accounts Receivable Level 2 Operations:
- Credit Card Transaction Fraudulent Investigations : Got an appreciation certificate for identifying and enabling active clear outs of 91% credit card fraudulent transaction for 2 quarters
- Effective Reporting activities: for Accounts reconciliation and Balance sheet for Monthly client approvals of the expenses incurred for the business
- Unrecognised Transaction and Refund: Identifying missing transaction and unsupported exchanges of the accounts and enabling to bottleneck the missing expenses having it refunded back to the business.
- Managed banking reconciliations and monthly balance sheet statements.
- Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
Supply Chain Specialist
IBM
01.2018 - 01.2022
- Material Management and Back office system, and Practitioner
- End to end transactions processing for Material management group of level 1 and level 2 teams
- Integral Plus - Transactional error troubleshooting in SAP
- Worked as technical error troubleshooting process for all the transactions with regards to transport POs and booking transactions in both upstream and downstream business module
- Under Client: ANZ Banking : Australia and New Zealand Banking Group Limited is an Australian multinational banking and financial services company
- Procurement Buy and Pay Team Lead
- (Current Role) Handling a team of 15 members supporting end and end procurement P2P cycle, guiding requesters and suppliers for office supplies and other categories
- Scope of Reports including KPI and SLA analysis: Effective reporting skills key contribution to teams performance analysis and weekly and monthly scope of SLA and KPIs presentation to the clients
- Achievements such as took part as MC for clients Townhall events.
sales analyst
AMBICA TRADING AND CO, Silicon Groups PVT LTD
04.2015 - 06.2015
- Official and main wholesaler, Amibica Trading And Co is leading wholesaler for SILICON Group of Companies, who are involved in Indian interior infrastructure sectors
- Role:
- Maintaining sales records and explaining the product variant to the customers and possible immediate order processing
- Duration for this intern was for 3(Three) months.
Consultants
11.2011 - 05.2012
- Healthcare Systems is a leading professional services firm that works with corporate hospitals
- Role:
- Worked in accounts department responsible for Invoicing, Accounts Receivables
- Was also involved in client support requiring some on- site visits
- Detailed exposure to Customer Relationship Management (CRM), Business Rearrangements Practices Covering Office Administration,
- Systems and Norms.
Chiquo Consultants and Services Pvt Ltd
01.2011 - 01.2012
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Monitored company inventory to keep stock levels and databases updated.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
SSLC -
ST. Lourdes High School
M.S Ramaiah Pre - History, Commerce, Science, and Commerce
S Ramaiah College Of Arts
01.2010 - 01.2011
Bachelor of Commerce (B'Com) - undefined
01.2013 - 01.2015
Skills
Leadership experience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
- Achieved efficiency by introducing Service Now for assistance to buying and paying tasks.
- Collaborated with team of 54 in the development of Service Now Tool Launch.
Software
Interests
Procurement Sourcing
Timeline
Supply Chain Specialist
IBM
01.2018 - 01.2022
Finance and Accounting Specialist
IBM India Pvt Ltd
09.2016 - 01.2022
sales analyst
AMBICA TRADING AND CO, Silicon Groups PVT LTD
04.2015 - 06.2015
Bachelor of Commerce (B'Com) - undefined
01.2013 - 01.2015
Consultants
11.2011 - 05.2012
Chiquo Consultants and Services Pvt Ltd
01.2011 - 01.2012
M.S Ramaiah Pre - History, Commerce, Science, and Commerce
S Ramaiah College Of Arts
01.2010 - 01.2011
SSLC -
ST. Lourdes High School