SIDDARTHAN U

An IT Professional in assisting the significant business/development teams for running their daily operations in an effective way. A dedicated support Analyst and team lead aiming to obtain a challenging position that would increase business productivity of the organization and in turn enhancing my skill and competency. Self-motivated Mainframe Scheduler brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

• Accenture Plc, Operations & Scheduling Lead, Cloud Ops Administration Specialist, Took remote Account KT, Covering both Mainframe Operations & Scheduling., Lead a team of 20 Members offshore consisting of both Operators and Schedulers, Creating and Scheduling Jobs & Applications using the Control M, ESP and TWS in Mainframe Environment and distributed Environment, Handled Scheduling changes like Creating jobs, Modifying Job dependencies, deleting jobs, removing the jobs from AJF, Job Schedule Definition, creating dependencies and all other scheduling activities., Scheduling of Cyclic Jobs with/without dependencies, Responsible for Year End Calendar Updating activity, Fixing Job abends by troubleshooting and finding the reason to restart or resubmit as per the Client requirement., Performing requests in multiple LPARS which includes Test & Prod Environments., Worked on Service Now & BMC Remedy for handling various Scheduling requests., Handling incoming issues in the Inbox and assigning them to associates., Monitored alerts, incidents, diagnostics, and analysis to determine the technology impacted and severity of impact to the business operations., Handling Severity issues with respective tracks., Creating and assigning the ticket to respecting tracks through Service Now tool., Preparing Pending ticket report, Severity report on time., Handling L1 escalations for customers., Initiating the bridge call for severity incidents., Training the new resource in team as per requirement, Pulling incident and alert report from My Dashboard as per the request from customer and respective tracks., Helping Team on the IPL Activities and other critical changes, Preparing Shift Roaster for entire Operations and Scheduling team on monthly basis.
• HCL Technologies, Specialist / RM / Team Lead, Senior OPC Scheduler, Travelled UK (Havant) Onsite for Account KT, Covering both Mainframe Operations & Scheduling., Lead a team of 10 Members offshore and successfully offloaded the Support to India Operations, Creating and Scheduling Jobs & Applications using the OPC tool in Mainframe Environment., Handled Scheduling changes in OPC like Creating jobs, Modifying Job dependencies, deleting jobs, removing the jobs from Current Plan Schedule, Database, LTP, creating dependencies and all other scheduling activities., Scheduling of Cyclic Jobs with dependency., Responsible for Year End Calendar & Period Creating and Updating, Fixing Job abends by troubleshooting and finding the reason to restart or resubmit as per the Client requirement., Performing Code Promotion Activity once every Quarter in Production Environment and Regularly in all Pre-Prod Environments., Worked on Service Now for handling various Scheduling requests., Handling incoming issues in the Inbox and assigning them to associates., Monitored alerts, incidents, diagnostics and analysis to determine the technology impacted and severity of impact to the business operations., Handling Severity issues with respective tracks., Creating and assigning the ticket to respecting tracks through Service Now tool., Preparing Pending ticket report, Severity report on time., Handling L1 escalations for customers., Initiating the bridge call for severity incidents., Training the new resource in team as per requirement, Pulling incident and alert report from My Dashboard as per the request from customer and respective tracks., Preparing Shift Roaster for entire Operations and Scheduling team on monthly basis.
• IBM India Pvt Ltd, Subject Matter Expert / Service Delivery Specialist, Team Lead, Adding and deleting Job application in Current plan OPC/TWSz Batch tool., Scheduling & adding the dependencies for the job, hold & release based on the requirements from the user., Promoting the JCLs to production, implementing the scheduled changes in the production., Updating the system and holiday calendars, updating the Yearly and monthly variables., Handling the DR, from Scheduling and Batch Ops part, Troubleshoot production Failures, late dependency / successor event, monitoring Tools., Handling Sev1 & Sev2 issues & engaged in SRT bridge calls., Abend fixing with storage issue and contention, handling system checks to find any abnormalities., Ensure the timely process through which production schedules are completed and problems are controlled., Develop a comprehensive understanding of job flows, service level deadlines and Completes checklists, Resolve moderately complex problem issues., Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management., Provides daily support to users and programming groups., Providing 24/7 on call support for the team during any issue., Gathering Data to perform RCA together with availability & Incident management., Handle the tasks of supporting and monitoring new business opportunities., Involving in Incident management and availability management., Knowledge on Maximo, Have quickly acquired the additional application skills to complete the business requirements
• HCL Bserv Ltd, Junior Product Support Engineer / Coach, Production Support Specialist, Pilot batch for email migration project named Dante. To Move British Telecomm Customers from Yahoo Email to Dante BT Email., Assisting customers on Broadband, PSTN, Email and Network issues, Fixing appointments with Telephone and network Engineers in UK for new installation

• Awarded with 'Pride of BT' Prestigious BT Client Award.
• Received reward for JFM and AMJ 2014 and appreciation from clients for best performance
• Received recognition from Michelin Client for 'Perfect Maintenance of Process and Procedure Documents'
• Analyzed and proposed solutions for recursive issues and the same has been deployed. Also, recognized for performing well in terms of volumes handled.
• Received Client Appreciation and Cash Reward for certain Automation Implementations in IWSz using OCL and REXX

• Date of Birth: 11/29/90
• Gender: Male
• Nationality: Indian
• Marital Status: Married