Siddarthan Yovan

Service Desk

Banglore

Summary

Adept Service Desk Analyst with a proven track record at HCL Technologies, enhancing customer satisfaction through efficient ticket queue management and empathetic support. Skilled in technical issues analysis and desktop support, I excel in problem-solving and communication, significantly reducing ticket resolution times. My expertise in application support and Mac systems drives results.

Overview

years of professional experience

Work History

Service Desk Analyst

HCL Technologies

Chennai

01.2023 - Current

Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Engaged in user support interactions via telephone, chat and email platforms.
Reduced ticket resolution times with thorough troubleshooting and effective communication skills.

Education

Master Of Science - Physics

MGR College, Hosur

Hosur

09.2022

Bachelor Of Science - Physics

MGR College

Hosur

09.2020

Skills

Desktop support

Additional Information

Silver doped ZnS:

Had this interesting project on Ag doped ZnS.

Ag:ZnS combines the semiconductor properties of ZnS with the unique characteristics imparted by silver, expanding its application potential across various high-tech fields.

Timeline