Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Siddayya Swamy

Siddayya Swamy

Hyderabad

Summary

Application Support Engineer and System Administrator with 14 years of experience in managing global engineering platforms and providing user support. Expertise in application lifecycle management, cross-functional team coordination, and SLA compliance. Proven ability to enhance system performance, streamline workflows, and support users across diverse business units. Committed to delivering high-quality service and maintaining compliance for optimal user experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Support Specialist

Arcadis Consulting India Pvt ltd
Hyderabad
10.2017 - Current
  • Coordinated with the Global Engineering Platform team to ensure prompt issue resolution and optimal customer satisfaction.
  • Managed and prioritized technical support cases, assigning them to the appropriate internal teams for resolution.
  • Monitored team SLA performance, ensured consistent communication, and tracked ticket status updates.
  • Initiated and tracked Change Requests (CRs) and created or maintained Knowledge Base Articles to support end-user self-service.
  • Handled user lifecycle management for various global engineering applications (P6, Orkestra, IBIS, LinkedIn, Adobe).
  • Monitored and validated the Appstore approval process and ensured workflow completion.
  • Conducted analysis on software usage/functionality and provided recommendations for enhancement.
  • Worked closely with enabling functions and IT support to ensure compliance with corporate and regional policies.
  • Performed application testing during rollout and package upgrades to ensure platform stability.
  • Advised and supported business users on technology best practices and effective tool usage.
  • Installed, configured, and troubleshot Active Directory Domain Services in Windows Server 2008 R2 and 2012 R2.
  • Migrated domain controllers from 2012 R2 to 2016 to enhance system performance.
  • Configured DNS and DHCP services to support network operations.
  • Managed group policies at the root domain and for Domain Controllers OU.
  • Oversaw installation and troubleshooting of Windows applications and application deployments.
  • Performed regular clean-up activities to maintain a streamlined OU hierarchy.
  • Monitored connectivity, synchronization, replication, and trust relationships within multi-site Windows environment.
  • Executed monthly patching on all domain controllers to mitigate security vulnerabilities.

IT System Administrator

APPLIFT INDIA Technology Pvt ltd
Bangalore
05.2017 - 10.2017
  • Working as a Level 2 IT Support Engineer.
  • Managing Windows clients systems Desktop’s & Laptop’s, Mac.
  • Installing and configuring Windows Server 2008 R2 on Dell Physical Server (PowerEdge R720 and R710 servers).
  • Installing and configuring ADDS in Windows server 2008, 2008R2.
  • Creating and managing AD users, groups, and OU’s as per the requirement.
  • Handling L2 windows troubleshooting and basic network related issues.
  • Managing Printers.
  • Managing Outlook 2007, 2010 and 2013 and creating Personal and PST files.

IT support Executive

ICT SMS India Pvt ltd
Bangalore
08.2014 - 04.2017
  • Working as a Level 2 IT Support Engineer.
  • Managing Windows clients systems Desktop’s & Laptop’s.
  • Providing application support.
  • Installing and configuring ADDS in Windows server 2008, 2008R2,2012.
  • Creating and managing AD users, groups, and OU’s as per the requirement.
  • Handling L2 windows troubleshooting and basic network related issues.
  • Installing and Configuring DNS and DHCP.
  • Managing DHCP scopes and lease period for clients.
  • Handling Patch management activity on all the servers via SCCM.
  • Managing Printers.
  • Maintaining the HP Server Hardware (Model like DL360G5, G8, G9).
  • Managing Outlook 2007, 2010 and 2013 and creating Personal and PST files.
  • Managing IT assets and maintaining Inventory.
  • Follow ITIL practice for day-to-day activities and critical changes, Incident and Change Management.

System Administrator

SAIT Technology
10.2011 - 07.2014
  • Worked as a System Administrator and need to handle end to end IT Desktop issues.
  • Installing and Configuring Windows OS like Windows 7, Windows8 and Windows 8.1.
  • Managing Shared printers.
  • Assembling and troubleshooting PC’s, Experience with RJ-45 and RJ-11 cable.
  • Will assemble cross over cable and straight through cable using Crimping tool by following color coding.
  • Installing and Updating Anti-Virus (Symantec, Trend Micro office scan).
  • Configuring outlook 2007 and 2010 and managing issues related to Outlook.
  • Handling L1 network issues and troubleshooting all the windows related issues.
  • Configuring wireless points and resolving issues when network problem arises.

Education

Bachelor of Science in Computer Science -

B.V.B. College
Gulbarga
04-2009

Skills

Technical Support & Coordination Application & User Management Knowledge & Documentation

  • Global Engineering support Coordination
  • Technical Issue Dispatching & Prioritization
  • Ticket Lifecycle Management (Assignment, Escalation, Resolution)
  • SLA Monitoring and Compliance Tracking
  • Change Request Management
  • Engineering App User Provisioning
  • Appstore Workflow Monitoring & Approval Process Oversight
  • User Account Creation/Deactivation & Permission Management
  • Knowledge Base Article Creation & Maintenance
  • Policy Compliance & Documentation
  • Process Standardization & Optimization
  • Technical Documentation & SOP Development
  • Application Support: Installation, configuration, troubleshooting of desktop/web/cloud applications
  • Issue Resolution: Log analysis, root cause identification, and technical bug reporting
  • Ticketing Systems: Hands-on with ServiceNow & Helix
  • OS & Platforms: Windows,

Accomplishments

  • ITIL Foundation 2019

Certification

  • ITIL 4 Foundation
  • Cisco Certified Network Associate (CCNA)
  • VMware Certified Associate – Data Centre Virtualization
  • Cisco Operating system Basics
  • Introduction to Cyber Security

Timeline

Senior Support Specialist

Arcadis Consulting India Pvt ltd
10.2017 - Current

IT System Administrator

APPLIFT INDIA Technology Pvt ltd
05.2017 - 10.2017

IT support Executive

ICT SMS India Pvt ltd
08.2014 - 04.2017

System Administrator

SAIT Technology
10.2011 - 07.2014

Bachelor of Science in Computer Science -

B.V.B. College

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Siddayya Swamy