SIDDEEQ KAMAL KM
KAYALPATNAM
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective in working with clients, peers and professionals. Experienced in inspections and mentoring others.
Overview
1
1
year of professional experience
Work History
Software Tester
LEVELFIVE SOLUTIONS
CHENNAI
12.2023 - 08.2024
- Developed and executed test plans, cases and scripts to ensure software quality.
- Verified functionality of new features and bug fixes by running manual tests.
- Reported defects found during testing in a clear and concise manner.
- Analyzed product requirements, user stories and design documents to create effective test strategies.
- Performed regression testing after bug fixes or code changes were implemented.
Technical Support Executive
LEVELFIVE SOLUTIONS
CHENNAI
08.2023 - 11.2023
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Conducted remote sessions using remote access tools to investigate system errors.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Reported any recurring technical issues to management for further investigation and resolution.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
Education
B.COM - Accounting And Finance
MADRAS UNIVERSITY(DISTANCE EDUCATION)
CHENNAI12-2022
Skills
- Test Planning
- Debugging
- Manual Testing
- Functional Testing
- User Acceptance Testing
- Performance Testing
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Hindi
Beginner
A1
Affiliations
Gardening
Cooking
Singing
Internet Surfing
Timeline
Software Tester
LEVELFIVE SOLUTIONS
12.2023 - 08.2024
Technical Support Executive
LEVELFIVE SOLUTIONS
08.2023 - 11.2023
B.COM - Accounting And Finance
MADRAS UNIVERSITY(DISTANCE EDUCATION)