Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Manager II(Level 5)
ICICI Prudential Life Insurance Ltd.
08.2023 - Current
Handled clinch
Handing IRDAI reporting of Premium ,commission, legal cases, agency statistics,Freelook,claims.
Submitting monthly, quarterly half yearly yearly reporting of BAP forms
After reconciliation and checking internal risk and control
Handing Internal audit and control of department
Working on enhancements and automations as per process requirements to streamline the process
Handling bank reconciliation with control and Risk profile for bank reconciliation department
Handling automation project to control Risk and eliminate manual work for streamlining the process and improve quality of process
Managing vendor team with their work assignments and daily tasks
Currently handling seven reconciliation and Risk control team
Handling of seven bank reconciliations among 15 total reconciliations with 7 On role and 11 off role team members & Risk control team with 3 only role team members
Also handling control team to reduce risk of reconciliation
Conducting weekly review on daily audit pointers with team members
Monthly meetings with Sr
Management to submit internal audit report of reconciliation department
Control sheet preparation after every month end
Conducting quarterly review with higher management for quarter data submission of reconciliation and audit status
Monthly feedback session with each team member
Weekly team discussion with entire team regarding quality and control to eliminate errors
Deputy Manager (Level 4)
India First Life LTD.
11.2021 - Current
Handled clinch (Group operations)
Handling internal audit on daily issuance with check point of cover amount and premium
Handling internal audit regarding COI’s (Certification of Insurance) as per IRDAI guidelines
Conducting weekly audit of issuance with data of MPH
In that our check point was matching all customer details with MIS which is provided by the MPH
Also were cross checking premium amounts with the system
Maintaining TAT of issuance, payout and COI of customer as per IRDAI guidelines
Handling micro insurance issuance till COI dispatch and other communication to the customer with team under me of 5 team members
Handling Communication (COI, Clarification letters, Decline letters, policy letter) to the client/borrower for all products
Vendor management regarding communication (for printing, Franking, stationary, Stamp duty) of group operations
Handling daily activities, production, quality, leaves, shift timings, trainings of off role team members for group operations
Total head count of off roles 10 FT and 1 is extra
Working with IT for new projects and process developments for department
Preparing macros to automate the process for reparative activities and to improve quality of work
SPOC for the department to handle audits conducted by other stakeholders (PARM, Compliance)
Direct co-ordination with the auditor to understand the audit requirements and scrutinize the data/documents before submission
Managing Department MIS and Dashboard
Member level social reporting to IRDAI
Unclaimed MIS report of group business
Product wise YOY group business growth
Receipt v/s conversion report
Monthly Budget v/s Actual expenditure reconciliation
TAT report and Dashboard of group BAU line function
Control report for the department to cater department risk
Communication (SMS and e-mail) failure report and reconciliation
Sr. Mortgage Specialist
OCWEN FINANCIAL SOLUTION
07.2011 - 09.2015
Training to new agents & refresher training to low performers if require regarding mortgage, with briefing from pre-qualification of loan till foreclosure
Communicating with Relationship Managers
Working on reports & providing process training to new agents
Handling escalation & Queries of Relationship Managers & Colleagues
Communicate with the Attorneys
Workflow assignment among the team as per priority and workload
Preparation of P&P as per process changes
Internal quality checks to improve the quality work of team
Conduct meetings with team regarding new process updates & team goal on weekly basis
Education
M.COM. - undefined
Mumbai
Mumbai
T.Y.B.COM. - undefined
Mumbai
Mumbai
H.S.C. - undefined
Mumbai
Mumbai
S.S.C. - undefined
Mumbai
Mumbai
Skills
Initiative
Typing Speed
45 above w.p.m. with 100% accuracy
Ideal
SIR RATAN NAVAL TATA
Special Qualities
Initiative
Creativity
Like to take Challenging Task
Workaholic
Good Observation & leadership
People management skills
Impressive Communication
Good Listener
Approachable
Approaching automation in process to improve quality of work & productivity
Personal Information
Date of Birth: 08/07/87
Gender: Male
Marital Status: Married
Timeline
Manager II(Level 5)
ICICI Prudential Life Insurance Ltd.
08.2023 - Current
Deputy Manager (Level 4)
India First Life LTD.
11.2021 - Current
Process Specialist (Team Leader)
COGNIZANT TECHNOLOGY PRIVATE LTD.
02.2021 - 11.2021
Deputy Manager-Level 3
KOTAK LIFE INSURANCE COMPANY LTD.
01.2016 - 02.2021
Sr. Mortgage Specialist
OCWEN FINANCIAL SOLUTION
07.2011 - 09.2015
M.COM. - undefined
Mumbai
T.Y.B.COM. - undefined
Mumbai
H.S.C. - undefined
Mumbai
S.S.C. - undefined
Mumbai
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