SIDDESH VAZARKAR
Customer Service Advisor
Lonavala,MH
Summary
Experienced Customer Service Advisor with a strong record of effectively communicating with customers, resolving issues, addressing complaints, and maintaining accurate documentation. Excels in high-pressure, fast-paced environments and multitasking. Recognized for exceptional organizational skills and time management abilities.
Overview
7
7
years of professional experience
Work History
Process Analyst
Gallagher Insurance and Risk Placement
05.2023 - Current
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
- Managed operations effectively within three communication platforms: chat, email, and calls.
CUSTOMER SERVICE ADVISOR
Tech Mahindra
12.2021 - 05.2023
- Mentored as an on-the-job trainer for 3 months and handled 2 OJT batches
- Addressing and resolving client questions swiftly.
- Helping customers with billing queries and troubleshooting technical issues
- Handled 3 live teams in absence of teams leads
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
CUSTOMER SERVICE ADVISOR
Concentrix
05.2021 - 12.2021
- Engaged in efficient customer service using Amazon's chat platform.
- Assist customer queries for their online purchase through Amazon
- Managed teams effectively.
- Demonstrated strong leadership skills.
- Generated innovative ideas to enhance processes.
- Facilitated effective information exchange among team members.
- Developed compelling and clear presentation materials.
CUSTOMER SERVICE ADVISOR
Startek: Tata AIA Life Insurance
07.2020 - 12.2020
- Assisted with inquiries related to various insurance policies over the phone.
- Handled two distinct types of insurance policies: ULIP and Traditional.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
BAKERY EXPOSURE TRAINEE
Exhibition Center, Abu-Dhabi
07.2020 - 12.2020
- ADNEC-IDEX 2019 (International Defense Exhibition & conference)
- Special Olympics World games 2019
- Assisted in pastry department for the following events:
TELEPHONIC EXECUTIVE
Four Points by Sheraton
06.2018 - 11.2018
- Coordinated guest phone interactions efficiently.
Education
Bachelor of Hospitality and Tourism Studies - undefined
Kohinoor International Management Institute
Khandala, MaharashtraSkills
Team Management
Leadership
Communication
Presentation skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Problem Solving
Active Listening
Research
Attention to Detail
Customer service
Timeline
Process Analyst
Gallagher Insurance and Risk Placement
05.2023 - Current
CUSTOMER SERVICE ADVISOR
Tech Mahindra
12.2021 - 05.2023
CUSTOMER SERVICE ADVISOR
Concentrix
05.2021 - 12.2021
CUSTOMER SERVICE ADVISOR
Startek: Tata AIA Life Insurance
07.2020 - 12.2020
BAKERY EXPOSURE TRAINEE
Exhibition Center, Abu-Dhabi
07.2020 - 12.2020
TELEPHONIC EXECUTIVE
Four Points by Sheraton
06.2018 - 11.2018
Bachelor of Hospitality and Tourism Studies - undefined
Kohinoor International Management Institute