SIDDESH VAZARKAR
Customer Service Advisor
Lonavala,MH
Summary
Experienced Customer Service Advisor with a strong record of effectively communicating with customers, resolving issues, addressing complaints, and maintaining accurate documentation. Excels in high-pressure, fast-paced environments and multitasking. Recognized for exceptional organizational skills and time management abilities.
Overview
7
7
years of professional experience
Work History
Process Analyst
Gallagher Insurance and Risk Placement
05.2023 - Current
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
- Managed operations effectively within three communication platforms: chat, email, and calls.
CUSTOMER SERVICE ADVISOR
Tech Mahindra
12.2021 - 05.2023
- Mentored as an on-the-job trainer for 3 months and handled 2 OJT batches
- Addressing and resolving client questions swiftly.
- Helping customers with billing queries and troubleshooting technical issues
- Handled 3 live teams in absence of teams leads
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
CUSTOMER SERVICE ADVISOR
Concentrix
05.2021 - 12.2021
- Engaged in efficient customer service using Amazon's chat platform.
- Assist customer queries for their online purchase through Amazon
- Managed teams effectively.
- Demonstrated strong leadership skills.
- Generated innovative ideas to enhance processes.
- Facilitated effective information exchange among team members.
- Developed compelling and clear presentation materials.
CUSTOMER SERVICE ADVISOR
Startek: Tata AIA Life Insurance
07.2020 - 12.2020
- Assisted with inquiries related to various insurance policies over the phone.
- Handled two distinct types of insurance policies: ULIP and Traditional.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
BAKERY EXPOSURE TRAINEE
Exhibition Center, Abu-Dhabi
07.2020 - 12.2020
- ADNEC-IDEX 2019 (International Defense Exhibition & conference)
- Special Olympics World games 2019
- Assisted in pastry department for the following events:
TELEPHONIC EXECUTIVE
Four Points by Sheraton
06.2018 - 11.2018
- Coordinated guest phone interactions efficiently.
Education
Bachelor of Hospitality and Tourism Studies - undefined
Kohinoor International Management Institute
Khandala, MaharashtraSkills
Team Management
Timeline
Process Analyst
Gallagher Insurance and Risk Placement
05.2023 - Current
CUSTOMER SERVICE ADVISOR
Tech Mahindra
12.2021 - 05.2023
CUSTOMER SERVICE ADVISOR
Concentrix
05.2021 - 12.2021
CUSTOMER SERVICE ADVISOR
Startek: Tata AIA Life Insurance
07.2020 - 12.2020
BAKERY EXPOSURE TRAINEE
Exhibition Center, Abu-Dhabi
07.2020 - 12.2020
TELEPHONIC EXECUTIVE
Four Points by Sheraton
06.2018 - 11.2018
Bachelor of Hospitality and Tourism Studies - undefined
Kohinoor International Management Institute
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