Siddeshwara.
Bengaluru
Summary
Results-driven Professional with several years of comprehensive experience in Supply Chain Management. Polished in managing branch, promoting, and marketing branch products and Deeply familiar About the Industry Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
30
30
years of professional experience
Work History
Branch Manager
BVM Storage Solutions
Bengaluru
08.2021 - Current
- Managed staff scheduling, hiring and training processes.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Performed regular audits of financial records in order to ensure accuracy.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve Service needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Head Operations
Peak Logistics (Own business)
Bengaluru
09.2018 - 06.2021
- Managed and coordinated the operations of multiple departments.
- Developed and implemented operational plans, budgets, policies and procedures for efficient business operations.
- Directed day-to-day operations to ensure compliance with quality standards and customer requirements.
- Reviewed financial data and prepared reports for senior management regarding budgeting, forecasting and monthly performance results.
- Monitored team performance metrics to identify areas of improvement in process efficiency.
- Established key performance indicators to measure operational effectiveness and productivity.
- Conducted regular meetings with department heads to review progress on goals, objectives and initiatives.
- Maintained a safe working environment by ensuring all employees comply with safety regulations.
- Analyzed current processes, identified gaps and weaknesses, developed solutions to improve efficiency and reduce costs.
- Developed strategies for cost reduction while maintaining service levels across all departments.
- Provided training and mentoring support to staff members on new processes or technologies.
- Ensured timely completion of projects through effective resource planning and allocation.
- Resolved escalated customer complaints in a professional manner within specified timelines.
- Participated in strategic planning activities for long-term growth initiatives.
- Implemented best practices from industry peers to improve operational efficiencies and profitability.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Airfreight Manager
Jeena & Co,
Bengaluru
11.2016 - 07.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow for the department.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Airfreight Manager
DSV Air and Sea Pvt Ltd
Bengaluru
09.2012 - 10.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed risk by developing and implementing effective risk management strategies.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Airfreight Manager
Hindustan Cargo Pvt Ltd
Hyderabad
05.2010 - 08.2012
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Air Export Manager
AFL Dacher Pvt Ltd
Bengaluru
11.2009 - 04.2010
- Coordinated and monitored the movement of cargo shipments to ensure timely delivery.
- Developed and maintained relationships with customers, vendors, airlines, brokers, and other industry contacts.
- Negotiated competitive airfreight rates on behalf of clients to maximize cost savings.
- Attending QBR with all the stake holders.
- Business development.
- Supporting Sales team in gaining new accounts.
- Supporting Finance team in maintaining DSO's.
Key Account Manager
DHL Global forwarding
Hyderabad
12.1994 - 10.2009
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Handled Pharma Account like dr.reddy Labs, Aurobindo Pharma, Shantha biotech and Mylan Laboratories.
- Managed the relationship between internal teams and external customers.
Education
BBA -
Annamalai University
Bengaluru 06-2018
Skills
- Capacity and Planning
- Pricing
- Analytical Thinking
- Relationship building
- Work Prioritization
- Key Performance Indicators
- Client Relationship Management
- Regulatory Compliance
- Strategic Planning
- Excellent communication skills
Timeline
Branch Manager
BVM Storage Solutions
08.2021 - Current
Head Operations
Peak Logistics (Own business)
09.2018 - 06.2021
Airfreight Manager
Jeena & Co,
11.2016 - 07.2018
Airfreight Manager
DSV Air and Sea Pvt Ltd
09.2012 - 10.2016
Airfreight Manager
Hindustan Cargo Pvt Ltd
05.2010 - 08.2012
Air Export Manager
AFL Dacher Pvt Ltd
11.2009 - 04.2010
Key Account Manager
DHL Global forwarding
12.1994 - 10.2009
BBA -
Annamalai University
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