Siddhant Amrite
Bangalore
Summary
Dynamic customer service professional with extensive experience at Mphasis Pvt. Ltd., recognized for exceptional technical troubleshooting and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and innovative problem-solving. Skilled in optimizing processes using various software tools, ensuring a seamless customer experience.
Overview
10
10
years of professional experience
Work History
Sr. Tech Support
Mphasis Pvt. Ltd. ( Client: Hewlett Packard-HP)
Bengaluru
06.2024 - Current
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sr. Customer Relationship Advisor
Concentrix Daksh India Pvt. Ltd.
Pune
03.2019 - 02.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Executive
Credence Resource Management
Pune
11.2015 - 07.2018
- Processed orders accurately and efficiently in accordance with company policies.
- Prepared detailed reports of daily activities for management review.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Explained benefits and advantages of different product and service offerings to customers.
Education
MBA - Marketing
Madurai Kamaraj University
01-2016
BCA -
Monad University
01-2013
HSC -
Pune University
01-2008
SSC -
Maharashtra Board
01-2006
Skills
- Technical troubleshooting
- PC maintenance and networking from college of engineering Pune
- Systems known : Windows Operating Systems, MAC OS, iOS, Android
- Text Applications : Microsoft Word, Excel, Outlook
- Software utilization
- Customer service
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2
Timeline
Sr. Tech Support
Mphasis Pvt. Ltd. ( Client: Hewlett Packard-HP)
06.2024 - Current
Sr. Customer Relationship Advisor
Concentrix Daksh India Pvt. Ltd.
03.2019 - 02.2023
Customer Service Executive
Credence Resource Management
11.2015 - 07.2018
MBA - Marketing
Madurai Kamaraj University
BCA -
Monad University
HSC -
Pune University
SSC -
Maharashtra Board