Siddhant Bhandare
Tech Lead
Mumbai
Summary
Results-driven Infrastructure Support Analyst at Cognizant Technology Solutions, adept at enhancing system performance and reducing downtime through proactive troubleshooting and incident management. Skilled in network troubleshooting and effective communication, I streamlined IT processes, implemented automation tools, and trained junior analysts, significantly improving operational efficiency and user experience.
Overview
4
4
years of professional experience
Work History
Infrastructure Support Analyst
Cognizant Technology Solutions
05.2022 - Current
- Provided technical support for infrastructure-related issues to ensure operational continuity.
- Assisted in troubleshooting hardware and software problems, enhancing system performance.
- Monitored system health using diagnostic tools, identifying potential risks proactively.
- Collaborated with cross-functional teams to implement IT solutions aligned with business needs.
- Developed documentation for processes and procedures, improving knowledge transfer among staff.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Responded swiftly to security incidents, coordinating incident response efforts across relevant stakeholders for a prompt resolution.
- Streamlined IT processes, implementing automation tools to increase productivity.
- Implemented robust monitoring tools to track system performance metrics, enabling data-driven decision-making in infrastructure management.
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Evaluated new technologies for potential implementation, ensuring alignment with company goals and objectives.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Trained junior analysts on best practices for infrastructure support tasks and tools usage.
- Streamlined incident response workflows, enhancing efficiency in issue resolution processes.
- Monitored network system performance and determined appropriate solutions when issues were discovered.
- Assisted end-users in resolving technical issues, providing timely support and clear communication.
- Reduced downtime by proactively identifying potential issues and taking corrective measures.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Supported IT operations for corporate headquarters and nationwide locations.
- Demonstrated thorough knowledge of Type repair scheduling, planning and logistics.
- Monitored network hardware operations to evaluate proper configuration.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Bachelor of Engineering Technology -
Shah And Anchor Kutchhi Engineering College
MumbaiSkills
Network troubleshooting
Remote support
IT infrastructure management
Data center operations
Incident management
System administration
ITIL processes
Service desk management
Documenting and reporting
Deployment support
Data management
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Multitasking
Excellent communication
Critical thinking
Organizational skills
Organization and time management
Decision-making
Problem resolution
Timeline
Infrastructure Support Analyst
Cognizant Technology Solutions
05.2022 - Current
Bachelor of Engineering Technology -
Shah And Anchor Kutchhi Engineering College