Summary
Overview
Work History
Education
Skills
Training
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
SIDDHANT GUJAR

SIDDHANT GUJAR

Pune

Summary

Client Account Manager with extensive experience at ADP, specializing in payroll administration and auditing. Proven ability to resolve complex issues and improve operational efficiency through team collaboration. Expertise in spreadsheet management and tax compliance, consistently achieving high-quality results and exceeding performance goals. Strong track record in managing key accounts to enhance client satisfaction and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Account Manager

ADP
Pune
09.2023 - Current
  • Conducted regular audits of payroll records to ensure compliance and accuracy.
  • Processed payroll bi-weekly for over 500 employees, verifying accuracy of pay and deductions.
  • Reviewed timesheets for completeness and accuracy prior to payroll processing.
  • Researched discrepancies in payroll data, implementing corrective actions as necessary.
  • Performed manual calculations for retroactive adjustments and special payments.
  • Resolved complex payroll processing issues efficiently, maintaining operational continuity.

Sr Associate

Amazon Development Center
Pune
07.2016 - 09.2023
  • Resolved over 550 customer inquiries weekly, ensuring prompt issue resolution across support levels.
  • Handled customer complaints, billing issues, invoices, and premier business accounts for UK clients.
  • Collaborated with cross-functional teams to implement GEMBA projects and share best practices.
  • Managed team resources by assigning tasks and monitoring progress to meet deadlines.
  • Analyzed data and generated reports for senior management to inform decision-making.
  • Provided guidance to junior associates on complex tasks to enhance operational efficiency.
  • Served in various roles including chat and email support, concessions abuse investigation, and international phone support for Amazon.
  • Worked in commitment-driven environment focused on delivering high-value customer service.

Business Development Manager

SILK AND COTTON ETHNIC INDIA
Pune
04.2015 - 05.2016
  • Established retail outlet Silk and Cotton Ethnic India in Pune through market and location research.
  • Conducted analysis of industry trends, competitor activities, and customer preferences.
  • Managed sales and e-commerce operations while assessing business and market trends.
  • Directed departmental productivity and operational processes to enhance efficiency.
  • Trained and guided sales personnel and interns to boost performance.
  • Oversaw recruitment, termination, training procedures, and scheduling activities.
  • Collaborated with internal teams for successful project execution.
  • Compiled detailed project report evaluating financial viability of the venture.

Education

PDGAOM -

IHM pusa
New Delhi
05.2016

B.B.M.(IB) -

MIT SCHOOL OF BUSINESS MANAGEMENT
Pune
04.2012

Skills

  • Team collaboration
  • Multitasking ability
  • Communication skills
  • Leadership development
  • Payroll administration and auditing
  • Spreadsheet management
  • Tax compliance and regulations
  • Garnishment processing
  • Audit support services
  • Workforce Now proficiency
  • Project management expertise
  • Payroll policies and procedures

Training

  • Amaethon 2014 FOOD & RURAL SUMMIT, AND SUPPLY CHAIN& LOGISTIC , IIM AHMEDABAD
  • FOOD PROCESSING AND TECHNOLOGY , ANAND FOOD PROCESSING COLLEGE
  • 2nd BHARTIYA CHATRA SANSAD, MIT COLLEGE

Affiliations

  • Playing cricket
  • Interstate badminton champion
  • Watch tennis

Accomplishments

  • Project Manager Certification from ADP
  • I participated in a hackathon within my organization, ADP, for idea generation, and I received 2nd place

Certification

  • Project manager

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
German
Elementary (A2)
A2

Timeline

Client Account Manager

ADP
09.2023 - Current

Sr Associate

Amazon Development Center
07.2016 - 09.2023

Business Development Manager

SILK AND COTTON ETHNIC INDIA
04.2015 - 05.2016

PDGAOM -

IHM pusa

B.B.M.(IB) -

MIT SCHOOL OF BUSINESS MANAGEMENT

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SIDDHANT GUJAR