Siddhant Gupta

1. Collaborated with cross-functional teams to identify and resolve technical issues, ensuring timely incident resolutions.

Worked closely with developers to understand the root cause of issues and provide necessary information for troubleshooting and debugging.
Coordinated with analysts and project managers to prioritize incidents and ensure efficient resolution within agreed-upon timelines.

2. Performed software application to guarantee business readiness:

Conducted thorough testing and quality assurance of software applications to ensure they met business requirements and were ready for implementation.
Executed test cases, identified defects, and provided detailed reports to development teams for further analysis and resolution.
Collaborated with stakeholders to validate system functionality, usability, and performance, ensuring the application was fit for business use.

3. Working as a SME in Openair in managing user changes across the organization, including user activations and inactivations:

Acted as a subject matter expert (SME) for Openair, responsible for managing user changes throughout the organization.
Successfully activated and inactivated user accounts in Openair, ensuring proper access and permissions aligned with organizational requirements.
Collaborated with relevant stakeholders to gather user change requirements, provide support, and ensure seamless user transitions within Openair.

4. Handling cases related to Project Provisioning, Project archiving, Project maintenance, and resolving general issues in Smartsheet:

Managed and resolved cases related to project provisioning, ensuring that projects were set up accurately and aligned with project requirements.
Effectively handled project archiving and maintenance tasks, ensuring the integrity and organization of project data.
Assisted in resolving general issues related to Smartsheet, providing technical support and troubleshooting to users, ensuring smooth operations.

5. Working on tools like WST, JIRA, ITG, Talent Central to assist partner access issues:

Utilized tools such as WST, JIRA, ITG, and Talent Central to address partner access issues promptly and effectively.
Collaborated with partners to understand their access requirements, troubleshoot access-related issues, and provide timely resolutions.
Leveraged expertise in the tools to offer guidance and support to partners, ensuring a seamless and secure access experience.

1. CHERWELL , SERVICE NOW
2. BOMGAR for Remote support, AVECTO
3. Outlook Troubleshooting , mobile device, Networking.
4. Ticket generation according to PRIORITY and provide resolution within timeframe ,ITSM .
5. Handle P1 incident within a time frame with collaborating CIM team.
6. Handling Ticket Report and spread data sheet for the management.
7. Assignation of tickets in several timeframe as per QUEUE Management protocol.
8. Handle Client meetings with different Team Lead and manage data report as SME.

Employed as a third-party contractor at HCL, providing services for esteemed client SC Johnso