Siddhant Gupta
Kushinagar
Summary
Dynamic Store Manager and Owner at Shree Nath Jewellers with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in inventory management and staff training, fostering a culture of excellence. Successfully negotiated vendor partnerships, resulting in a diverse product range that boosted revenue by 20%.
Overview
11
11
years of professional experience
Work History
Store Manager & Owner
Shree Nath Jewellers
02.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed day-to-day business operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Experience Executive
Jasper Infotech Pvt Ltd
01.2015 - 01.2016
- Cultivated a culture of empathy within the organization by emphasizing active listening skills among all staff interacting with customers.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Implemented new strategies for handling escalated customer situations, resulting in faster resolution times and improved satisfaction ratings.
Sales Executive
Magus Customer Dialog
08.2014 - 01.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Technology - Information Technology
SRM University
Modinagar, India06-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Inventory management
- Retail inventory management
- Cash management
- Recruitment and hiring
- POS systems
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Store Manager & Owner
Shree Nath Jewellers
02.2018 - Current
Customer Experience Executive
Jasper Infotech Pvt Ltd
01.2015 - 01.2016
Sales Executive
Magus Customer Dialog
08.2014 - 01.2015
Bachelor of Technology - Information Technology
SRM University
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