Siddhant Gupta

Energy Infra Management:

• Ensure 92 swap-stations uptime and functionality 24x7
• Manage 18 Swapsites with minimal downtime for better rider experience
• In-case of powercut related to energy infra, backup generators arrangement and deployment to ensure smooth swaping.
• Oversee the performance and reliability of all electrical systems, tools, including main power supply at hub and all swapsites.
• Monitoring and RCA of load distribution and take preventive actions to avoid overload or downtime.
• Analyse Energy consumption patterns in case of high demand and take corrective actions to manage the same.
• Analyse and Plan Battery shuffling on the demanding zone according to rider experinece data
• Ensure timely inventory procurement for swapsites and swapstation spare parts.
• Manage budgets related to energy consumption, equipment maintenance, and infrastructure upgrades.
• In-case of swapsite downtime during waterlogging, make available batteries for riders through porter/technician and re-route riders to the nearest swapsite.

Scooter Fleet Management:

• Oversaw daily operations of a scooter fleet of 1600+ units.
• Ensured 95% utilization rate, maximum availability and uptime.
• Coordinated deployment, redistribution, and submission of scooters based on demand patterns.
• Managed hub logistics including charging docks, maintenance bays, and inventory.
• Monitor scooter health, location, and usage patterns with the help of GPS/IoT systems to ensure smooth deployment in case of fleet upgardation
• Analyzed and monitor day to day fleet performance metrics (uptime, utilization rate, cost per km, safety issues).
• Identified high-loss or high-damage zones and implemented corrective actions.
• Focused on renewals for lesser recovery and better customer retention.
• Supervised AMs, technicians, mechanics, executives and runners responsible for scooter operations.

Repair and Maintenance/ Inventory:

• Managed inventory of scooter and swap station spare parts, and repair tools.
• Managed maintenance logs and ensured accurate documentation of repair activities and inventory consumption.
• Conducted quality checks post-repair to ensure safety compliance and operational readiness.
• Performed preventive and corrective maintenance on scooters and swapstations to minimize downtime and extend asset lifespan.
• Prepared daily/weekly operational reports of Mechanic, Technician, and Recovery runner and give regularly feedback to them.
• Training of technicians, mechanics and field staff on proper repair techniques and best safety practices.
• RCA of mechanical and electrical issues (brakes, wheels, batteries, motors, controllers) with the help of mechanics/technicians feedback
• Conducted weekly counts and monthly audits to maintain accurate inventory records.

Recovery and asset management:

• Coordinated daily recovery of misplaced, damaged, or non-operational assets from the field/hub, ensuring minimal downtime.
• Prioritized recovery tasks based on demand patterns, usage data, and operational urgency.
• Developed and implement recovery and asset tracking standard workflows for smooth recovery.
• Developed and implement Task assign system to remove redundant work and increase operational transparency.
• Ensured scooters retrieval from no-parking zones, high-risk areas on urgent basis
• Optimized recovered assets logistic to reduce recovery time and runner's physical work.
• Implemented SOPs that enhanced asset accountability and reduced operational discrepancies.
• Maintained accurate asset count records through digital tracking systems on day to day basis as well as periodic audits.
• Managed incident reporting for stolen, vandalized, or missing units and coordinated with legal teams when needed.

Human Resource Management:

• Lead team of 60+ hub staff including AMs, technicians, mechanics, hub executives and runners for smooth operations.
• Plan and execute daily manpower planning, shift scheduling, and task allocation to ensure seamless hub operations and meet dispatch/throughput targets.
• Identify training needs and conduct training sessions.
• Maintain on boarding and structured orientation to build a skilled and reliable operational workforce.
• Strengthened team capability by mentoring AMs, improving leadership in depth and handing over operational ownership.
• Conduct performance evaluation and take corrective action accordingly.
• Implemented workforce discipline protocols, ensuring compliance with HR rules and improved safety guidelines
• Managed unexpected employee leaves and absenteeism through proactive planning, skill rotation, and resource optimisation.
• Conducted briefings, monthly meetings to summarise hub performance, challenges and align people for forward plan.
• Mediated conflicts, resolved staff grievances, and promoted a positive and collaborative work environment within the hub.
• Developed employee performance evaluation document for staff for smoother appraisals process.

Hub expense optimisation:

• Identified high-cost areas and propose energy-saving solutions to reduce operational expenses.
• Developed SOP and cost-control guidelines that improved budget adherence and operational transparency.
• Conducted monthly expense reviews with finance and operations teams, identifying trends, leakages, and improvement opportunities.
• Implemented preventive maintenance schedules result in lowering repair and replacement expenses hence improving asset longevity.
• Plan and executed energy runners optimisation project to reduce cost by 35%.
• Manpower optimisation by 30% through assessing, process optimisation, and role re-alignment.
• Recover penalty charges from rider at time of renting based on his/her past rider data history.
• Developed and maintain the penalty charges data log document to increase transparency.