Summary
Work History
Education
Skills
Languages
Timeline
Generic

Siddhant Kumar

6th Main road, Vaikuntam layout, Bangalore ,KA

Summary

Dynamic leader with a proven track record at Pigeon Education Pvt Ltd, excelling in team supervision and problem-solving. Elevated team performance and client satisfaction through effective collaboration and people management. Mentored staff to unlock leadership potential, achieving significant advancements in career development and academic counseling success.

Work History

Team Leader

Pigeon Education Pvt Ltd
03.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Business Development Associate

Pigeon Education Pvt Ltd
03.2022 - 03.2024
  • Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
  • Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
  • Engaged with customers to build business relationships.

Academic Counselor

Pigeon Education Pvt Ltd
10.2021 - 03.2022
  • Contributed to overall improvement of graduation rates by closely monitoring at-risk seniors'' progress towards diploma requirements.
  • Enhanced student success by providing personalized academic guidance and support.
  • Developed effective relationships with local colleges/universities representatives for improved college placement rates.
  • Organized workshops and presentations on topics such as time management, study skills, and career planning.

Customer Support Executive

StarTek
04.2021 - 10.2021
  • Listened to customers' questions and concerns to provide answers or responses.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Education

Bachelor Of Technology - Information Technology

National Institute of Science And Technology
Berhampur, Odisha
05.2019

Skills

  • Problem-solving
  • Team supervision
  • Team building
  • Team motivation
  • People management
  • Teamwork and collaboration
  • Client service

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Team Leader

Pigeon Education Pvt Ltd
03.2024 - Current

Business Development Associate

Pigeon Education Pvt Ltd
03.2022 - 03.2024

Academic Counselor

Pigeon Education Pvt Ltd
10.2021 - 03.2022

Customer Support Executive

StarTek
04.2021 - 10.2021

Bachelor Of Technology - Information Technology

National Institute of Science And Technology

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Siddhant Kumar