Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic

Siddhant Menon

Pune

Summary

Bachelor's in Business Administration (Computer Applications) graduate from MITWPU College with a unique specialization in management and computer science. Proven ability to meet organizational goals, adapt to diverse environments, and drive continuous learning. Seeking a challenging job to utilize skills and abilities. Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Escalation Specialist

Amazon
PUNE
09.2023 - Current
  • Demonstrated exceptional performance and was offered a full-time role in the organization (Amazon).
  • Throughout the contract, I was always the top performer of the team. Hence, they switched me to the Concession Abuse Prevention team, where we had to look for a hands-on, detail-oriented, and highly motivated operation support data analyst to help report key metrics and provide insights from audits.
  • Got rewarded for strong phone contact handling skills and active listening.
  • Proven customer support experience, or experience as a Client Service Representative.
  • Track record of overachieving quota.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • I was always praised for my ability to multitask, prioritize, and manage time effectively.
  • Provided first-level customer service and technical support for escalated issues.
  • Responded promptly to customers' emails and phone calls regarding their inquiries.
  • Analyzed customer's technical issue and identified root causes of problems.

HR Recruiter

Jobs ladder
PUNE
03.2023 - 08.2023
  • Developed and implemented recruiting plans to meet staffing goals.
  • Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
  • Coordinated onboarding process for new hires, including orientation and benefits enrollment.
  • Reviewed resumes and applications to determine which candidates met the position criteria.
  • Source qualified candidates through online job boards, social media networks, referrals.
  • Provided guidance to management regarding best practices for recruiting diverse talent pools.

Process Executive

Cognizant
PUNE
11.2022 - 02.2023
  • Developed and implemented process improvement initiatives to reduce production cost.
  • Identified areas for improvement in current operational processes.
  • Monitored customer feedback to ensure customer satisfaction with services provided.
  • Analyzed data from various sources to measure performance metrics and identify trends in process execution.

IT Technical Support Specialist

Mphasis
PUNE
06.2022 - 10.2022
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Created detailed technical documentation for IT processes and procedures.

Education

HSC-MaharashtraStateBoard -

National Chemical Laboratory School
Pune
01.2017

SSC-CBSE -

DAV Public School
Aundh-Pune
01.2015

BBA:ComputerApplication -

MIT-World Peace University
Pune

Skills

  • Negotiation
  • Problem solving
  • Customer satisfaction
  • Verbal communication
  • Persistent
  • WordPress
  • SEO
  • MS Office
  • Complaint Handling
  • Complaint Investigation
  • Quality Control

Certification

  • Google Ads Search Certification
  • Google Ads Display Certification
  • Shopping Ads Certification
  • GoogleAds -Measurement Certification
  • Amazon top performer certificate

Accomplishments

  • Library Project Report Management System
  • Airplane Management System
  • Customer satisfaction score of 95% above
  • Consistently exceeded sales target
  • Customer satisfaction expert

Languages

  • English
  • Hindi
  • Sanskrit
  • Malayalam

Hobbies and Interests

  • Reading
  • Interest in Digital Marketing
  • Lyricist, Singing, Rapping, Playing the Keyboard
  • Riding through the heart of India on my bike
  • Yoga
  • Singing
  • Bike Riding
  • Football

Timeline

Escalation Specialist

Amazon
09.2023 - Current

HR Recruiter

Jobs ladder
03.2023 - 08.2023

Process Executive

Cognizant
11.2022 - 02.2023

IT Technical Support Specialist

Mphasis
06.2022 - 10.2022

HSC-MaharashtraStateBoard -

National Chemical Laboratory School

SSC-CBSE -

DAV Public School

BBA:ComputerApplication -

MIT-World Peace University

Similar Profiles

CREATE PROFILE
Siddhant Menon