Summary
Overview
Work History
Skills
Websites
Software
Languages
Hobbies
Timeline
Generic

Siddhant Sharma

Customer Support Executive
Delhi,New Delhi

Summary

Experienced customer support specialist skilled in resolving disputes, managing refunds, and addressing complex customer inquiries. Proficient in analyzing customer issues to optimize service processes and minimize recurring complaints. Demonstrated success in collaborating with interdisciplinary teams to provide prompt and efficient solutions. Background includes meticulous record-keeping and strict adherence to company policies to ensure high levels of customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Support Executive

Teleperformance
Noida
9 2024 - Current
  • Optimizing customer service processes to enhance efficiency and customer satisfaction
  • Leveraged data analytics to identify key areas for improvement
  • Implementing solutions that reduce response times and elevate customer experiences
  • Streamlined workflows, ensuring seamless communication across teams and prompt issue resolution.

Senior Customer Support Executive

Lenskart
New Delhi
07.2023 - 08.2024
  • Effectively managed customer inquiries related to product information, order tracking, and service issues
  • Processed refunds, replacements, and exchanges by liaising with warehouse and logistics teams
  • Supervised reverse logistics operations, ensuring timely handling of returns
  • Proactively identified logistical challenges and streamlined reverse and forward logistics processes
  • Accurately documented customer interactions, refunds, and logistics activities.

Senior Customer Support Executive

Telus International
New Delhi
10.2022 - 3 2023
  • Successfully resolved customer inquiries, disputes, and complaints by providing timely and satisfactory solutions
  • Managed refunds, replacements, and other service requests in compliance with company policies
  • Analyzed customer issues to improve service efficiency and reduce recurring disputes
  • Collaborated with cross-functional teams to address and resolve complex customer concerns
  • Maintained precise documentation of customer interactions and resolutions.
  • Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.

Skills

Data Driven Decision Making

Multi-tasking Under Pressure

Effective Communication

Root Cause Analysis

Microsoft Excel

Salesforce

Time Management

Collaboration

Process Improvement

Calming Agitated Clients

Websites

Software

Microsoft Excel

Salesforce

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Hobbies

Playing Cricket (member of Delhi Squad XI club) 

Mixed Martial Arts (MMA) Enthusiast 

Gym Enthusiast  

Cooking 

Punjabi Music Lover

Timeline

Senior Customer Support Executive

Lenskart
07.2023 - 08.2024

Senior Customer Support Executive

Telus International
10.2022 - 3 2023

Customer Support Executive

Teleperformance
9 2024 - Current

Similar Profiles

CREATE PROFILE
Siddhant SharmaCustomer Support Executive