Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Neha Taneja

Customer Support Associate
Faridabad

Summary

A dedicated and experienced customer service specialist with 10+ years of hands on experience in providing exceptional service to clients. Skilled in resolving complex issues, building strong customer relationships, ensuring customer satisfaction and retention. Committed to providing excellent service, I am seeking a challenging role where i can utilize my expertise to contribute to the success of the organization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Support Senior Associate

Accenture India
10.2019 - Current
  • Provided direction and guidance to junior associates on complex tasks
  • Developed detailed reports summarizing customer interactions for evaluation by upper management
  • Created training programs to enhance customer service skills for new employees
  • Analyzed customer feedback data to identify opportunities for improvement of customer support services
  • Recorded and documented all customer interactions for future reference and analysis
  • Delivered efficient and effective resolution of customer inquiries through phone, email, and live chat communication channels
  • Prepared and evaluated CRM reports to identify problems and areas for improvement
  • Conducted call audits and provided feedback to enhance performance of new associates.
  • Trained and supported new team members, maintaining culture of collaboration

Public Relation Officer

Asian Institute of Medical Institute
12.2009 - 08.2014
  • Generated and issued accurate invoices for diagnostic and investigative services provided to patients, ensuring all charges reflected the services rendered and complied with healthcare regulations
  • Offered multiple payment options (credit card, debit card, online payment portals, etc.) to make it easier for patients to pay
  • Maintained detailed and organized financial records, including invoices, payment receipts, and transactions
  • Provided excellent customer service by responding to patient queries related to billing, payments, and account status, fostering positive patient relations
  • Facilitated communication and collaboration between patients and doctors for consultations and diagnoses
  • Provided personalized care to overseas patients during health checkups in the department, ensuring a highly satisfactory experience
  • Provided support to the marketing department for the successful implementation of free health check-up camps
  • Provided timely updates to clients regarding their medical status through phone and emails.

Education

Bachelor of Commerce -

Delhi University

Skills

Team Leadership

Performance monitoring

Team Supervision

Certification

Certificate in Digital marketing

Accomplishments

  • Encore Award as "Star Of Business" in 2020.
  • Encore Award as "Core Value Champion Award" in 2023.
  • Encore Award as "Star Of Business" in 2024.

Timeline

Customer Support Senior Associate

Accenture India
10.2019 - Current

Public Relation Officer

Asian Institute of Medical Institute
12.2009 - 08.2014

Bachelor of Commerce -

Delhi University

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Neha TanejaCustomer Support Associate