Siddhanth Rajagopalan
Program Director
Bengaluru
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 9+ years of experience to new professional challenges with growth-oriented organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Program Director
Sprinklr
06.2024 - Current
- Driving Digital Transformation for a $2M ARR Banking Client by implementing GenAI and Conversational AI/ML solutions across WhatsApp and SMS.
Delivering 50+ strategic feature enhancements each quarter, accelerating innovation and customer value.
Leading the deployment of a unified CXM program, shaping the next-gen 360° customer experience through immersive, data-driven engagement.
Director - Customer Success
Sprinklr
05.2023 - 05.2024
- Recipient of Key Success Player 2023 award at ASKO
- Led the EMEA Hybrid Success Theatre with a team of 19 Success Managers across Spain, Italy and India, managing a Book of Business (BoB) worth ~$15M over 201 accounts.
- Accomplished a 15% net growth in BoB for FY24, along with retention rates of 85% in Q2, 80% in Q3, and 81% in Q4, by employing effective and repeatable upselling and cross-selling strategies.
- Pioneered the Success Self-Serve Division for new Sprinklr Self-Serve products across Sprinklr Social & Sprinklr Service
Associate Director - Customer Success
Sprinklr
05.2022 - 04.2023
- Established a new division of Success - Hybrid Success comprising 10 Success Managers to begin with responsible for overseeing Large Enterprise accounts across APAC, EMEA & AMER.
- Established User Growth & Strategy division focused on improving user stickiness & experience across all Sprinklr product suites
- Revamped and restructured the entire implementation lifecycle to improve onboarding efficiencies by 20%
- Increased Sprinklr Mobile App user base by 16% and time spent by 12% in 60 days across 17000+ users
- Strategized and developed an in-product onboarding framework for increasing Week 6 retention by 20%
Manager - Product Success
Sprinklr
08.2021 - 04.2022
- Head of New User Onboarding Division under the direct supervision of the CTO to drive monthly user retention & adoption from 35% to 60%.
- Increased the monthly retention rate by 19% in just 6 months across all Sprinklr product suites
Lead Product Success Manager
Sprinklr
05.2021 - 07.2021
- Developed a path breaking UX change in Sprinklr, Home Page, leading to a 10% increase in user stickiness and efficiency in product usability
- Strategically improved and enhanced Social Media Workflows for Worlds Top Retail and Financial Service industry brands resulting in about $500K Product Value Realization over a period of only 3 months
Platform Success Manager
Sprinklr
03.2020 - 04.2021
- Improved product consumption from 46% to 57% for customers generating $7M in ARR between Nov 2020 and March 2021, achieving 100% customer retention
- Conducted end to end product walkthroughs, trainings & strategical builds for 12 customers leading to a cumulative upsell of $250K in ARR
- Designed & deployed a path breaking 100% scalable governance structure for the world's leading CPG brand resulting in 32% cost savings for their Social Care team
- Developed and led the Internal training initiative to ramp up all Platform Success Managers under 5 weeks.
- Principle Subject Matter Expert for Modern Sales & Engagement Product vertical
- Secured 100% retention and 12% consumption improvement in Q2, 2021 for $5.6M in revenue by redefining and optimizing the Social Media workflows for 7 leading global technology & CPG brands.
- Delivering 40+ projects using Conversational AI/ML Quarter on Quarter with the aim of increasing the digital footprint of the bank
Product Manager
Agile Global Solutions Inc
08.2019 - 12.2019
- Leading product strategy initiatives for market cap and product valuation
- Identify business requirements, product requirements from stakeholders and conduct use case analysis
Product Strategy Analyst
Brightlamp Inc
09.2018 - 12.2018
- Led the Product Strategy team in defining market opportunities, formulating product vision and strategies for achieving best market penetration
- Identified, evaluated and prioritized target markets by analyzing and optimizing large datasets; repositioned company and initiated GTM Product Strategy
- Developed product roadmaps and created an action plan that included key recommendations and frameworks for a successful product launch
Business Analyst Intern
Aubry Lane
06.2018 - 08.2018
- Conducted complex, quantitative and statistical analysis on large datasets, created dashboards, established KPIs and presented results to stakeholders
- Initiated and led product marketing strategy projects by conducting market research, benchmarking, competitive analysis, customer segmentation and growth planning in Latin America
- Identified and evaluated prospective partners in Mexico to set up distribution channels for easy market entry in collaboration with ISBDC and US Dept of Commerce and Treasury
SAP Functional Analyst
Accenture Technology
12.2015 - 06.2017
- Led high-impact end to end SAP process excellence projects that involved gathering business requirements, conducting fit/gap analysis, defining functional specifications and guiding application development & support
- Orchestrated the implementation of Retail SAP ERP features for Canada's largest retailer
- Identified functional requirements and developed a visual management product for client Supply Chain network in SAP FIORI using SCRUM Agile; achieved 60% improvement in efficiency of Retail Planning
- Functional Owner for Retail SAP Supply Chain Sourcing and Logistics
- Managed vendor relationships and coordinated the integration of CRX Master Data system and implementation of 45 priority ERP product features for the client merger with a pharmaceutical giant
- Led a team to achieve product category expansion by 50% for all client stores using Agile methodology; realized 40% reduced inventory and distribution costs with 106% increase in Store profits
Associate Software Engineer
Accenture Technology
10.2014 - 11.2015
- Analyzed and documented high level and detailed SAP ERP requirements to meet stakeholder expectations and translate into use cases
- Revamped client's digital logistical network by designing an automated network schedule that optimized SAP purchase orders and delivery creations; achieved 60% reduced transportation and distribution costs
Education
Master of Business Administration -
Purdue University, Krannert School of Management
08.2017 - 05.2019
Bachelor of Technology - undefined
Amrita School of Engineering
07.2010 - 08.2014
Skills
Organizational leadership
Strategic leadership
Program leadership
Customer onboarding
Client advocacy
Customer relationship building
Product vision
Product strategy
Product launch planning
Cross functional leadership
Budgeting and financial management
Timeline
Program Director
Sprinklr
06.2024 - Current
Director - Customer Success
Sprinklr
05.2023 - 05.2024
Associate Director - Customer Success
Sprinklr
05.2022 - 04.2023
Manager - Product Success
Sprinklr
08.2021 - 04.2022
Lead Product Success Manager
Sprinklr
05.2021 - 07.2021
Platform Success Manager
Sprinklr
03.2020 - 04.2021
Product Manager
Agile Global Solutions Inc
08.2019 - 12.2019
Product Strategy Analyst
Brightlamp Inc
09.2018 - 12.2018
Business Analyst Intern
Aubry Lane
06.2018 - 08.2018
Master of Business Administration -
Purdue University, Krannert School of Management
08.2017 - 05.2019
SAP Functional Analyst
Accenture Technology
12.2015 - 06.2017
Associate Software Engineer
Accenture Technology
10.2014 - 11.2015
Bachelor of Technology - undefined
Amrita School of Engineering
07.2010 - 08.2014