SIDDHANTH RAVISHANKAR
Regional Operations Manager
Bengaluru,Karnataka
Summary
Dynamic Regional Operations Manager with over 10 years of extensive experience driving growth and operational excellence across diverse sectors. Expertise in leading large teams, managing multi-city operations, and enhancing customer experience through effective issue resolution and strategic initiatives. Proven ability to onboard new clients, streamline processes, and achieve significant increases in customer satisfaction and client retention. A collaborative leader committed to fostering a high-performance culture while delivering outstanding results in fast-paced environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Regional Operations Manager Enterprise Business
PhonePe
Bengaluru
06.2023 - Current
- Managing a team of 45 business development executives, across 7 cities managing a TPV of 100cr+ per month by selling Smartspeakers, EDC machine, providing issue resolution, dashboard access, training and exceptional customer experience
- Liaise with legal & onboarding teams to ensure onboarding of new merchants onto PhonePe platform
- Issue Resolution to 10,000+ merchants using PhonePe on a daily basis, ensuring timely issue resolution & settlements
- Achieved 70% re-activation for inactive clients/merchants in the state for MOM
- Scouted for new clients with on-field BDs and onboarded 40 new brands in the state
- Procurement of the adequate quantity of marketing and electronic collaterals
Senior Operations Manager - Program Management
Newton School
Bengaluru
12.2022 - 05.2023
- Company Overview: Ed-Tech Startup
- Conceptualised and built SOPs for expert acquisition
- Reduced TAT for acquisition by 60%
- Team morale building & change management
- Led the team of 1 sales manager, 2 key account managers & 10 sales executives to achieve 36% increase in placements achieved in JFM over OND quarter.
- Process improvement in the placement lifecycle reducing TAT by 70% ensuring quicker interview to placement schedules
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
Project Lead: Customer Experience + Digital Initiatives
CureFoods India Pvt Ltd - EatFit
Bengaluru
08.2020 - 10.2022
- Company Overview: House of brands
- Led the team between multiple stakeholders pushing customer escalation resolution within 24 hours from 60% to 90%+ with right RCA and CAPA by ensuring all teams had an open communication channel & collaborative work culture with the implementation of FreshDesk.
- Spearheaded customer NPS from 16 to 35 by identifying problem statements through customer feedback, interactions, customer connects and surveys and executing key initiatives to ensure customer delight.
- Set up a 20 member Customer Panel which acted as our focus group, through which feedback was collected before launching any food product or marketing/packaging change, ensuring a 3.6+ product rating on launch.
- Facilitated the Communication Management of EatFit 2.0 (Re-branding exercise) to ensure sub 5% customer attrition and 95%+ movement of customers from old app to new.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
Regional Sales Ops Head
CureFoods India Pvt Ltd - EatFit
Bengaluru
02.2020 - 08.2020
- Spearheaded the team that managed a revenue run rate of $85,000-$125,000 per month in sale by ensuring 95%+ client retention & low attrition
- Problem solving for existing issues in process design and revamping the entire business unit to ensure, 100% sold to billed revenue from a prior 60% from 100 companies reducing accounting mistakes by 96%.
- Managed, motivated & mentored a team of 100 sales executives, 4 cluster managers & 2 sales managers to actively achieve monthly sale targets.
Operations Manager, QSR Eat.Fit
CureFoods India Pvt Ltd - EatFit
Bengaluru
11.2018 - 02.2020
- Managed a team with 110+ experienced individuals, across 9 restaurants in 3 metro cities, with a run rate of $125,000 of monthly revenue - Bengaluru, Hyderabad & Chennai.
- Conceptualized and executed the offline to online order flow to reduce order time & convert customer pain point to customer delight.
- Maintained a consistent product rating of 3.6+ from 3 by continuous food safety monitoring & training of the staff in store.
- Built SOPs for customer experience, quality, retail merchandising in turn helping set up the new QSR business division to achieve 95%+ customer satisfaction.
- 80% reduction in TAT through Stakeholder management in Operational Administration, improving efficiency
- Collaborated with multiple vendors to ensure high quality ingredients sourcing on time and saving 25% of previous cost through negotiations.
- Identifying & Procurement of the best equipment from the market - Fridges, walk-in chillers etc. to ensure less than 10% of downtime and 95%+ on time issue resolution by external vendors.
- Problem solving & running day-to-day operations - customer escalations, food & service time delays, customer ratings.
Project Manager, Expansion
Myra Medicines
Bengaluru
04.2017 - 11.2018
- Company Overview: Myra is an e- pharmacy start up based out of Bengaluru
- Directed the expansion & reach of Myra's distribution by 300% across 2 cities & reduced Capex of setting up a warehouse by 40% through vendor negotiations.
- Supervised the team in streamlining of warehouse operations by standardizing layouts & racking process, increasing productivity and efficiency across Warehouses by 20% in Mumbai and Bengaluru.
- Promoted strict audit and maintenance processes post launch of WH
- Revamped the entire sourcing, procurement & purchasing function reducing TAT from 15 days to 5 days.
Operations Head
InnerChef
Bengaluru
02.2016 - 04.2017
- Introduced the Hub & Spoke Model to streamline operations - Centralized kitchen model, increasing product rating from 3.5 to 4.5 across all kitchens improving overall efficiency and low man power costs.
- Launched 50+ products on the platform across all 6 kitchens in Bengaluru, worked with multiple vendors to purchase high quality raw materials impacting meal quality & taste.
- Hired and operated a ground team of about 100 people
- Reduced delivery time by 30% through implementation of Order tracking software Magento.
- Planned and executed BTL activities to increase brand awareness, leading to an increase in B2C sales by 25%.
Education
MBA - Operations & Marketing
Amity University
Bengaluru 01.2014 - 01.2016
BCA -
Presidency College (Bangalore University)
Bengaluru 01.2010 - 01.2013
Skills
Maintenance scheduling
Problem-solving abilities
Time management
Federal regulations
Environmental compliance
Inventory monitoring
Strategic planning
Compliance management
Excellent interpersonal skills
Warehouse management
Operational efficiency
Report writing experience
Maintenance scheduling
Timeline
Regional Operations Manager Enterprise Business
PhonePe
06.2023 - Current
Senior Operations Manager - Program Management
Newton School
12.2022 - 05.2023
Project Lead: Customer Experience + Digital Initiatives
CureFoods India Pvt Ltd - EatFit
08.2020 - 10.2022
Regional Sales Ops Head
CureFoods India Pvt Ltd - EatFit
02.2020 - 08.2020
Operations Manager, QSR Eat.Fit
CureFoods India Pvt Ltd - EatFit
11.2018 - 02.2020
Project Manager, Expansion
Myra Medicines
04.2017 - 11.2018
Operations Head
InnerChef
02.2016 - 04.2017
MBA - Operations & Marketing
Amity University
01.2014 - 01.2016
BCA -
Presidency College (Bangalore University)
01.2010 - 01.2013
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