Siddhanth Santosh
Kerala
Summary
Results-driven professional with extensive experience at Ford Credit Global Business Service, specializing in risk assessment and compliance auditing. Successfully implemented risk-based controls testing, enhancing operational efficiency and mitigating risks. Proven leader with strong process automation skills and a commitment to team development, achieving high employee satisfaction and robust business continuity planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internal Control - FCE UK
Ford Credit Global Business Service
Chennai
11.2024 - Current
- RCSA Steward: Conducted quarterly risk register reviews with UK accounting managers, identifying six critical risks and implementing mitigation strategies that reduced potential losses.
- Designed and implemented a risk-based controls testing process that enhanced the identification of control gaps, leading to an improvement in risk mitigation.
- Conducted due diligence reviews of service provider control environments to identify and address potential risks associated with outsourcing arrangements.
- Performed comprehensive controls testing across various financial processes, identifying and remediating control deficiencies to mitigate risk and ensure compliance.
- BCP and Business Impact Assessment Coordinator: Developed and implemented a business continuity plan for the UK team, ensuring coverage for vital and critical processes.
- Second Line of Defence (SLOD) Surgery: Coordinated with Central IC teams, ensuring deadlines were met for tasks such as SLA reviews, outsourcing documentation, Record of Processing Activities (ROPA), and risk register reviews.
Team Lead - North America Operations
Ford Credit Global Business Service
Chennai
11.2021 - 10.2024
- Led a team of 17 members overseeing end-to-end credit operations, encompassing 7 to 8 independent functions, focusing on stringent control measures and compliance within financial operations.
- Led the successful transition of the Product Complaint and Rewrites, Fee, and Income processes from the U.S., ensuring seamless operational continuity and adherence to Ford North America policies.
- Managed the sensitive process of approving refunds to customers in cases of death, ensuring compliance with legal and ethical guidelines, while providing compassionate support to grieving families.
- Managed the team responsible for handling customer correspondence, fulfilling requests for information, providing documentation (e.g., statements of account, payment history), and updating receivables systems.
- Improved operational efficiency by automating two key processes, resulting in 1.5 FTE savings.
- Developed and delivered cross-functional training, creating robust backup teams in Chennai and Coimbatore to ensure business continuity during critical situations.
- Achieved 92% in employee satisfaction through the Global Voice Survey.
Price Validation & Order Guide Analyst
Ford Motor Private Limited
Coimbatore
01.2014 - 10.2021
- Price Validation Analyst: Validated pricing for European-manufactured Ford vehicles, ensuring accuracy and compliance with pricing policies.
- Order Guide Analyst: Responsible for the U.S., Canada, and Mexico Order Guide preparation, which helps the dealers place buildable orders in the Vehicle Ordering System.
- Order Guide Analyst: Preparation of the production schedule for passenger and commercial vehicles manufactured at the Ford North American plant.
- Supported in MCRP, SOX, and PWC audits.
Education
B.COM (Computer Application) -
Sri Krishna Arts And Science
Coimbatore01-2013
Skills
- Risk assessment
- Controls testing
- Compliance auditing
- Business continuity planning
- Process automation
- Data analysis
Affiliations
- Voice of Employee Champion (2018 - 2020), elected as the Voice of Employee, and led efforts to develop an inclusive culture that fosters employee engagement and retention by promoting inclusion across all levels within the department
- Actively participated in CSR activities
Accomplishments
- Asia Pacific Award (2023) Successfully transitioned the Fee and Income process from North America, ensuring consistent quality, and a seamless transition
- Asia Pacific Award (2022) for supporting Internet Explorer decommissioning activity by ensuring all the process applications are tested, and desired results are achieved
- Winner - GBS Best Practices Fair (2017) Presented the idea of an MS Word macro in the GBS Best Practices Fair, and the same was selected as the best idea
- Functional Excellence Award (2015 - 2017): Received the FE award in 2015, 2016, and 2017 for exemplary performance and supporting the process
Certification
- Professional bootcamp in UI/UX Design (done out of passion for designing and problem-solving)
Projects
- Paid-in-full process working file automation (2023): Automated data extraction from the NA Receivables System to MS Excel, saving 7 hours daily, and achieving 1 FTE efficiency in the Paid-in-Full process
- RAV Working File Automation (2024): Developed a working file using a macro, reducing workload, improving efficiency, and saving 0.49 FTE by eliminating manual intervention
- Skill Set Matrix (2025) using PowerApps: Implemented a Skill Set Matrix, enabling data-driven decisions for cross-functional training and resource planning, resulting in a significant improvement in training effectiveness
Timeline
Internal Control - FCE UK
Ford Credit Global Business Service
11.2024 - Current
Team Lead - North America Operations
Ford Credit Global Business Service
11.2021 - 10.2024
Price Validation & Order Guide Analyst
Ford Motor Private Limited
01.2014 - 10.2021
B.COM (Computer Application) -
Sri Krishna Arts And Science
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